THE OPEN LETTER NEWSLETTER

Good boy? China now has an army of rifle-equipped robot dogs — watch them open fire on targets here. PS: Swarm of drones with automatic rifles also included.

In this Open Letter:

• Huge potential: Cracking Africa’s trillion-Rand insurance game.
• Bots gets Starlink, most phones in SA & local acquisitions and funding.
• And the winner is: You’ll never guess who won this week’s lucky draw.
• Startup collection: Going from idea to market — the playbook.
• Where most go to find a date: The poll results are in.

TRENDING NOW

A R1.5 Trillion Africa Insurance Play

The African insurance market was valued at $81.6 billion in 2022 (a cool R1.5 trillion), of which South Africa holds the lion's share with roughly 74% of total premiums. This means the rest of the continent represents a mere 0.4% of the global insurance market (at the moment). 

Currently, insurance penetration (the insurance market divided by the GDP) in Africa is just 3%, compared to Europe’s 8% and the USA’s 11%.

But the potential market is huge and, quite frankly, this is where the world’s future growth lies, so there’s some real gold for those who can help Africa catch up…

Why does it matter?

There are many broader economic benefits of insurance for both individuals and businesses, including:

• Risk Management - Those unexpected losses don’t take you out.
• Business growth - Encourages business expansion and innovation by mitigating risks.
• Social Security - Offers a safety net against economic hardships, improving quality of life and workforce productivity.
• Saves tax money - Reduces the need for the government to foot the bill in the case of disasters, allowing that money to work elsewhere.

Many say insurance is like the backbone of a growing economy. Without it, there is a constant erosion of value making it hard to make progress.

But why’s Africa lagging behind?

• Economic challenges - Most simply can’t afford it. 
• Limited access to insurance products - Traditional insurance distribution models simply don’t cut it. 
• Lack of consumer awareness about the benefits of insurance - Once again, traditional models of distribution just don’t work well in most of Africa.
• Lack of frictionless payments - Mobile money is really popular in Africa, but only 14% of providers support auto debit which undermines sustainable insurance take-up 

Preach it, Rev

A new way to distribute, price and sell insurance

Inclusivity Solutions is a Cape Town-based startup that’s replacing much of the paperwork and manual processes involved in issuing policies with a new digital enablement platform. 

(But this isn’t the novel part, local startups like Root offer a similar solution.)

What makes Inclusivity Solutions interesting is their embedded insurance offering – a form of digital bundling, enabling partners from virtually any industry to offer insurance policies as an add-on or feature, generally as part of a digital sale.

• Think mobile network operator that wants to drive up their ARPU; they can offer free life cover for every user spending more than a certain amount per day/month.
• Add a hospital cash insurance product free of charge with every cross-border transaction.
• Embed insurance to cover loans to businesses in the case of death or disability of the owner.

Insurance as an incentive drives customer behaviour helping the businesses they partner with grow. On the consumer side, by rolling out the insurance products digitally and partnering with customers with large established distribution, they solve the major prohibiters of insurance in Africa. 

A win-win-win.

With predictions showing the African insurance market heading to $123.8 billion (2.3 trillion) by 2028, this is definitely a South African startup to watch….

IN SHORT

🧫 Growing BioTech. Immobazyme, a BioTech that leverages the power of precision fermentation to create high-value proteins has secured its latest round of funding, taking its total funding to just over R24 million. The investment will go towards scaling up Immobazyme’s production capabilities.

🛠️ DIY Buy. SA Short-term Insurer Santam has acquired Kandua, an online marketplace for home services (think “Uber of plumbers,” etc.), bundling it into Santam’s existing Home+ service offering.

🚌 Keep on Rollin. Local ground transport operator management platform Ratality has been acquired by Busbud, a Canadian global mobility group to accelerate its B2B software growth.

🛰️ Another One. Botswana has just become the latest African country to grant Starlink an operating license. At this rate, South Africans will get GTA VI before getting Starlink…

📱Phone Frenzy. PEP and Ackermans, part of the Pepkor Group, sold 5.6 million cellphones between October 2023 and March this year, selling 7 out of every 10 prepaid smartphones in SA and making it the biggest cellphone retailer in the land.

AND THE WINNER IS…

Congratulations, Ngcebo! You’ve won a R1’000 Takealot voucher and a copy of SA startup must-read, The First Kudu. We’ll contact you personally with your prize, but we just wanted to share how your big win went down…

But all is not lost if you haven’t won! We’ve got a brand-new competition coming up next week — with sweet, sweet new prizes. Details next Tuesday…

THE BUILDER’S TOOLBOX

From Idea to Market: Your Quick-Fire Startup Playbook

Lots of ideas but no clear route to market? No worries, we got you with a few copy-and-paste guides to take your next build (or iteration) from zero to one, fast.

“Builders, Assemble!”

1. How to Validate Your Idea in 10 Minutes

7 Desktop-validation methods to gauge the market size and scope, discover pain points (and how NB they are) plus what the competition’s doing – learn to validate ideas in 10 minutes.

2. How to Build a High-Performance Marketing Engine

3 Steps for high-gear marketing through next-level segmentation, iteration on qualitative feedback and affinity, plus 6 tools to automate it all with the ultimate marketing engine.

3. How to Secure Pilot Users (for Feedback & Learning)

Steal a page from Notion’s community-led model, the “test ads” and iterate method or check out this B2B SaaS user play in the guide to securing pilot users.

4. How to Grow by Asking for (and Receiving) Feedback

4 Steps for getting more useful feedback you can build on – including ensuring honesty, powerful question-framing and listening so you can grow your startup on feedback.

5. How to Make Sure You Have Market Fit

Nailing all 4 market fit types – including 1) How to check if you have each fit (type) and 2) What to do if you don’t (yet) – check the gold standard in ensuring market fit.

Plus: For 70+ more in-depth guides like these, check out our builder’s toolbox.

YOUR VOICE

We asked how you’d find a last-minute date, and most lean on a friend…

🟨🟨🟨⬜️⬜️⬜️ 😘 Tinder, Boardroom or some other dating app (20%)

🟨⬜️⬜️⬜️⬜️⬜️ 💬 Online forums or stalking on socials (6%)

🟩🟩🟩🟩🟩🟩 🙊 Ask a friend to set me up (34%)

🟨🟨🟨⬜️⬜️⬜️ 🍻 Just go down to the pub/club and meet people (15%)

🟨🟨🟨🟨⬜️⬜️ 🤶 All of the above – just don’t know what my wife/hubby will say. (25%)

Hey, thanks, Vivaldo — glad you like it! We unpack a variety of different industries and business opportunities throughout the year, so hope you keep finding cool and unique things here (and that million-dollar opportunity, of course!).

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Canva cringe… some people are losing their minds at this clip of Canva’s cornier-than-corn corporate rap presentation (warning: max cringe), but you just know there’re gonna be others who are like “Is this the future of all tech showcases” 🤩🤩🤩?

In this Open Letter:

• All heart: When love becomes a R144bn business.
• Woolies tech, presidential deepfakes & SA game dev boost.
• Social play: How to 10X your startup LinkedIn game.
• SA’s favourite internet tech: The latest poll results are in.
• Giveaway time: Win a R1k Takealot voucher & The First Kudu!

TRENDING NOW

When Love Becomes a R144bn Business

Six out of every 10 South Africans are single and not looking to get married anytime soon. 

And while dating websites have been around since the dawn of Web 2.0, Tinder popularised it with its intuitive interface on mobile, matching algorithms and ease of onboarding. 

The global dating industry was estimated at $7.9bn (R144bn) in 2022 and is expected to grow at a CAGR of 7.6% from 2023 to 2030. And, as a romance time saver, the concept makes sense. 

For most working adults, meeting enough new people to assess their suitability as a romantic partner takes an inordinate amount of time for the results you get. Studies show you’re more likely to meet a romantic partner online than through your network.

But it’s not all puppy eyes and roses… the business of dating platforms is complicated. 

For starters, customer success is murder on your churn rate. Because when a dating platform helps their customers succeed romantically, well they essentially lose the customer forever (mostly). 

And that’s where Tinder has faced backlash for being focused on hook-ups rather than a long-term romantic partner. Hook-ups reduce churn and increase stickiness… May have been unintended, but that's how it turned out nonetheless. 

So where to go to find true love?

Many professionals, especially entrepreneurs, entrench themselves so much in the problems they’re solving, that most of their interests are just that – building a business or growing a career. So it makes sense that many professionals would connect mainly with other professionals with similar interests.

That’s where the local dating app, Boardroom, comes in. Targeting busy professionals seeking long-term relationships, within 9 months they have sparked over 10,000 matches between professionals in South Africa – leveraging LinkedIn verification, which offers some additional insights and trust. 

With an estimated 261 million single professionals aged 25 to 49 in the world with an online presence, there’s a massive opportunity for a new incumbent to focus on this niche. 

The dating platform game is competitive and crowded. But hit the right niche with a good offer, and it might be a match made in heaven. We’re watching this space and especially this local player making the moves…

IN SHORT

🐳 A Whale of a Time. Orca, a local startup building a central AI-driven fraud orchestration platform has just raised a $550k pre-seed round.

💻 The Woolies Connection. Woolworths launched its new online tech store, WConnect recently. Selling everything from smartwatches and cellphones to consoles and laptops. PEP also followed suit, launching PEP Cell as an online cellphone store.

🥧 Listed Pi. Microcomputer manufacturer Rasberry Pi is set to go public on the London Stock Exchange in June 2024. It’s expected that the company will raise $40 million which will help accelerate its engineering efforts to capture a larger share of a $21.2 billion market.

📲 RoboBiden? The FCC has handed down a $6 million fine for a scammer who used a voice cloner to impersonate Joe Biden in a series of illegal robocalls. Hopefully, the robocall is better at sticking to its script… 

🎮 Next Roblox? Aspiring South African game developers can now apply to join the 22 on Sloane Game Development Programme which helps Devs leverage new technologies and resources to develop and launch new games.

🏡 Behavioural Home Loans. Discovery Bank has launched a new home loan product offering its clients personalised interest rates based on their risk profiles, with a further opportunity to decrease this rate by up to 1% through its “behavioural banking” model.

🎟️ Cape Town Startup Event. In Cape Town this Thursday and looking to hang out with some of the coolest people in the city’s startup scene? StartupclubZA is hosting a Cape Town Connect event featuring Jonathan Smit (ex, Payfast) and Kiaan Pillay (Stitch). We have 3 tickets to give away — to stand a chance to win reply “I’m in Cape Town on Thursday!” to this mail and we’ll put you in the lucky draw!

BUILDER’S CORNER

How to 10X Your Brand on LinkedIn

by Renier Kriel co-founder of The Open Letter & Stream

One of the best network investments I ever made was becoming more active on LinkedIn – in today’s world, personal branding is a superpower. Just look at Elon Musk, his personal brand helps him raise billions, sell billions and recruit the best talent out there.

And it works. Personally, I have seen how LinkedIn can be used to generate leads, get in contact with otherwise unreachable people and build genuine connections in business. All things that make doing business a bit easier.

But for me, starting was daunting, so let me help you get going…

4 Steps for Founders to Get Value from LinkedIn

1. Get into the right mindset

One of the biggest mistakes on LinkedIn is to rely on your company page to do anything – it’s a dud, LinkedIn is about connecting people, so if you want to have an impact and get traction, you will have to use your own, personal profile.

For startups, you basically have two worthwhile approaches:

1. Executive content: Founders and leadership build up their personal brands and use that to accelerate growth through partnerships, opportunities and sometimes even direct sales.
2. Employee-led content: Once the founders/execs are on their way, get the rest of the team going. Clear vision and alignment here are key (see point 2 below).

(Not that company LinkedIn is useless, it’s just that it’s better geared for big brand building, i.e. corporates.)

2. Build your strategy

Next up, there’s a lot of noise out there, so to be successful you have to get really specific.

I quite like the steps Morning Brew founder Alex Leiberman lays out in this video, specifically:

• The Audience of One: Think about that one person you create content for that represents all the people you want/need to talk to. Everything you write, write as if you are writing for that person. Pick an influential leader and it will motivate you to write things they will find interesting. Chances are, many other people will too.
• Finding the middle ground: Writing down “what you know”, “what excites you” and “what your audience needs/wants” and then only focusing on the topics that overlap, ensures you become laser-focused.

3. Save your sanity with a content plan

Now that you know your niche and topics, you need to know how to create a HUGE amount of content that actually adds value.

For that, I really like the content brainstorming method in Justin Welsh’s LinkedIn course – Justin built a simple content framework table that lists types of posts at the top and topics you want to write about on the left. That way you can mix and match types with topics to create a whole roster of things to talk about.

Types of posts that are easy and effective include:

• Comparing A to B
• Lists
• Lesson learnt
• Contrarian observation

4. Automate the most draining parts

Anyone who’s ever tried this before will tell you the biggest stumbling blocks are:

• Actually writing the content
• Keeping it consistent (rain or shine).

It’s not a 1 or 2-week game, LinkedIn delivers rewards, but it takes time and consistency. You have to bite the bullet and commit to making this a part of your life for the next 3 months, then 6 months, then year 1, 2 and so on…

Or you can get help… put in a few hours of strategy and planning and then automate all the grudge bits like so:

• Content writing – use Stream to brainstorm content strategy and ghostwrite for you.
• Posting – automate it with Buffer.

Today’s Builder’s Corner was written by Renier Kriel from The Open Letter & Stream, who is an expert in SA startup strategy & growth.

Connect with him on Linkedin here.

YOUR VOICE

We asked what internet tech will rule future SA, and fibre’s the tech to beat…

🟩🟩🟩🟩🟩🟩 ⚡ Fibre (30%)

🟨🟨🟨🟨🟨⬜️ 📡 5G (28%)

🟨🟨⬜️⬜️⬜️⬜️ 🛜 Wi-Fi (12%)

🟨🟨🟨🟨🟨⬜️ 🛰 Starlink (26%)

⬜️⬜️⬜️⬜️⬜️⬜️ 🤫 Something new I’m working on (4%)

Our team are just wondering how we can get our hands on some of the sweet, sweet R5 loadshedding-proof fibre…

ENTER TO WIN BIG THIS FRIDAY!

This Friday, we’re announcing the winner of this week’s R1’000 Takealot voucher and a copy of SA startup unicorn must-read, The First Kudu (check out the new audiobook here).

To enter, simply reply to this email and tell us what you think of The Open Letter. That’s right, give us a review (good or bad) and you will get entered into Friday’s draw!

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Skynet, yet? The US held the world’s first AI warfare conference, and according to this journalist, it was a bit of a Military-meets-Silicon-Valley Orwellian nightmare.

In this Open Letter (it’s a biggy!):

• Real growth: Sending fibre where it’s never gone before.
• ScarJo’s “stolen” voice, AI overflow & Microsoft’s local biz.
• R1k at Takealot: Did you win this week’s lucky draw?
• Trending now: 3 Hottest topics in SA startup right now.
• Something new: 70+ pro guides for growing your business.
• The best SA product to export: The poll results are in.

TRENDING NOW

112.7M Reasons for Fibre-Excitement

Smartphones are becoming the entertainment device of choice in SA townships.

In fact, when we visited Kazang recently, they shared how they discovered many people in townships have 2 mobile devices – 1 cheaper, lower-spec phone for travelling and a 2nd higher-end device that stays at home because it’s mainly used for entertainment. 

In November last year, Showmax toppled Netflix, with its 2.1 million subscribers (compared to Netflix’s 1.8 million) to become the king of streaming services in Africa. And with the likes of the English Premier League games for only R69 a month, you can imagine that streaming on mobile devices is becoming more and more popular.

But the internet to pull this off is not quite there yet. A quick look at SA’s recent Census Stats shows some interesting numbers.

• Back in 2011, a staggering 64.8% of households had no access to internet services, with that number dropping significantly to only 21.1% in the recent 2022 Census.
• Also in 2011, only 8.6% of homes had an internet connection in the dwelling, with that number only bumping up slightly to 13.3% in 2022.

And here’s where it gets interesting. Over the same period (2011–2022) the number of households using a cellphone (or other mobile device) grew nearly 4x from 16.3% to a whopping 60.5%.

We have more devices, but home internet hasn’t kept up with the pace…

The data consumption conundrum

South African data prices have come down a lot in the last few years, but it’s still not quite at the level where streaming video becomes economically viable.

On average, streaming SD-quality video consumes around 0.7 to 1 GB of data per hour — R30 odd for watching a show, R60 for a football game. It’s still too expensive….

Are there other options than cellular data?

In the suburbs, fibre infrastructure investment can make sense as your type of consumer can typically afford a monthly premium over time.

But townships are different. 

You have a lot of non-permanent structures and, with such narrow streets, it's not that easy to install fibre infrastructure. Not to mention your consumer’s earning cycles often mean debit orders and high monthly costs are less practical.

Enter fibertime, a Stellenbosch-based township internet provider founded by former Mxit and Herotel CEO, Alan Knott Craig Jnr. During an initial pilot, they financed and installed Wi-Fi devices in 880 homes in Kayamandi, Stellenbosch, at no charge to the occupants. Residents could then purchase Wi-Fi connectivity at R5 for a 24-hour voucher at speeds up to 100Mbps – even during load-shedding.

‍Can this make money? 

Their model thrives on population density. While a suburban property typically houses 5 people, the same space in a township accommodates 100 – a twentyfold increase. Then there is a disproportionate cost in serving 20x more people as it won’t cost 20x more or require 20x infrastructure. 

Also, vouchers are linked to individual devices, and not the entire home, meaning each person in the house could end up buying a voucher in the house for their own usage. They claim that making an average of R5 per home per day makes their model profitable and weekend surges have seen them nearly double to R9.20 per home.

By being active in Kayamandi, they currently cover about 0.25% of South Africa’s townships, so there’s lots of room for growth. And, as entertainment providers like Showmax make a push into the township market through mobile streaming, demand for data will keep rising. 

And with an affordable unlimited data option, fibertime might just be onto something. We are watching this space…

IN SHORT

👩🏽‍💻 AI Overflow. Prosus-owned developer resource platform, Stack Overflow, is partnering with OpenAI to create OverflowAPI. This move will see OpenAI gain access to the popular Stack Overflow community and provide attribution to Stack Overflow community to foster deeper engagement.

🚀 To the moon? Nvidia announced quarterly results and set record quarterly revenue of $26.0 billion, up 18% from Q4 and up 262% from a year ago. The results also included a staggering $14.88bn net income for the 3 month period.

🤖 IllegalGPT. OpenAI could find itself in a spot of legal bother after it’s being accused of making a ChatGPT voice that sounds like actress Scarlett Johanson for its AI assistant called “Sky”.

🌐 Microsoft Support. Microsoft SA has agreed to a 10-year, R1.3 billion deal with the Department of Trade, Industry and Competition to support local small businesses and invest in youth skills development.

🌱Carbon Crunch. SA faces up to a 10% reduction in exports and a 9% reduction in GDP by 2050 due to global carbon taxes. This could also impact between 350k and 2.6 million jobs.

AND THE WINNER IS…

Congratulations, Christo Kleinhans, you’ve won a R1’000 Takealot voucher and a copy of SA startup must-read, The First Kudu. We’ll contact you, personally with your prize, but we just wanted to share how your big win went down…

But that’s not all, folks! Next Friday, we’re giving away another R1’000 Takealot voucher and another copy of The First Kudu. And all you have to do to see your name up in lights is to:

• Reply to this email and tell us what you think of The Open Letter. That’s right, give us a review (good or bad) and you will get entered into next week’s draw!

PS: The First Kudy is also available as an audio book which you can grab here.

HOW WOULD YOU BUILD IT?

Hot Topics in the SA Startup Space Right Now 🔥

If you’re here because you like how we show you startup and tech through the lens of the larger SA economic, business and social scope, then this week’s podcast is for you! We sat down, just Bobby and Renier, to unpack some burning topics in this pre-election “crazy season” that’s sure to impact the SA startup space…

Catch the highlights

1. What’s next for The Open Letter

From growth to 5-star partners and what is that we hear about a community…? – some crazy exciting updates right here.

2. Major opportunities coming out of NHI

From eliminating cost drivers (and we can name quite a few!) to just getting the entire system to operate at the level of efficiency that government foresees with the NHI bill creates so many new opportunities for innovation, it’s actually quite funny – get some MedTech ideas here.

3. Super-hot EdTech opportunities from the Bela Bill

The major impacts on local schools, centralised decision-makers, Grade R and homeschooling create room for and (given SA’s track record with education) probably necessitate a lot of innovation. And therein lie quite a few key opportunities – get the insights right here.

You can also grab the Spotify and Apple Podcast links on our website here.

SOMETHING NEW

70+ Free Guides for Building Your Startup

Some astute members have already noticed that there’s a new section on our website. So let’s just make it official: We’ve launched the Builder’s Toolbox and you can go check it out right here.

The ultimate SA build combo….Build, plant and braai

Quick-fire Insights on Specific Topics

OGs will know we’ve done boatloads of Builder’s Corner segments, featuring focused, quick-fire insights into doing specific things to start/grow/manage your company better.

Well, now we’ve collected them into a handy library, so you get pro tips on topics like…

• How to hire A-players for your startup
• How to boost your public image, Mr CEO
• How to unlock your growth market
• How to lower your CAC and increase profit
• How to valuate your company (like a VC)
• How to track and measure your WOM

And 70+ (soon to be 100s) more… Enjoy!

A WORD FROM VANTA

Free SOC 2 Compliance Checklist from Vanta

Are you building a business? Achieving SOC 2 compliance can help you win bigger deals, enter new markets, and deepen trust with your customers — but it can also cost you real time and money.

Vanta automates up to 90% of the work for SOC 2 (along with other in-demand frameworks like ISO 27001, HIPAA, and GDPR), getting you audit-ready in weeks instead of months and saving you up to 85% of associated costs.

Download the free checklist to learn more about the SOC 2 compliance process and the road ahead.

YOUR VOICE

We asked what SA products you think will sell best in the UK, and seems there’s no beating the biltong…

🟨⬜️⬜️⬜️⬜️⬜️ 🍮 Melktert (8%)

🟩🟩🟩🟩🟩🟩 🥓 Biltong (32%)

⬜️⬜️⬜️⬜️⬜️⬜️ 🫧 Fizzers (3%)

🟨🟨⬜️⬜️⬜️⬜️ 👞 Vellies (12%)

🟨🟨⬜️⬜️⬜️⬜️ 🥫 Mrs Balls (12%)

🟨⬜️⬜️⬜️⬜️⬜️ 🦸 My startup services (7%)

🟨🟨🟨🟨⬜️⬜️ 🌟 Bottled sunshine & some rugby talent (26%)

Your 2 cents…

Yeh. Allistair, there’s nothing quite like it, hey?

Jip, Panache — no one here’s gonna complain if you say it’s the world’s best dried anything!

Heita, what a treat — know where our next pair’s coming from, thanks, Bertrand.

Ha ha, Mervyn, we were once on a plane with a bunch of Aussies, and they were handing out droëwors — tryna finish a kg bag they’d smuggled on the plane from SA.

Lekker, Pascal, you know we expect nothing less from you!

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‍

Meet your maker? A couple of YouTubers took it upon themselves to build a working “stillsuit” from the Dune movies, i.e. a suit that recycles your body’s water to prevent dehydration in desert conditions. And, yes, they do recycle and drink their own sweat (safely?).

In this Open Letter:

• Backtrack: Reversing SA’s R100bn e-commerce pipeline.
• Tax Freedom Day, bye-bye BritBox and Hustlers wanted.
• The framework: How to pick the ideal niche for your startup.
• Your ideal crime-fighting tech: The results are in.
• Win R1k Takealot voucher: Check Friday’s email for a chance to win a R1k Takealot voucher & The First Kudu!

In partnership with

TRENDING NOW

Reversing SA’s R100bn E-Commerce Pipeline

By now it's common knowledge that e-commerce is heating up in South Africa. 

Triggered likely by the widespread adoption of grocery delivery services during Covid, it spread out to other industries and contributed to some R71 billion in sales last year, representing a 29% growth year-on-year.

A recap of the 2024 heat:

• In January, Temu started delivering in SA.
• In May, Amazon.co.za launched.
• A week later, Takealot launched unlimited delivery subscriptions & same-day delivery.
• Now, Checkers Sixty60 started beta-testing same-day delivery on larger items last week.

At the current growth rate, World Wide Worx predicts that by 2025, online would represent 10% of all SA retail (that’s ±R100 billion)… so it makes sense for everyone to play hard there. 

‍

But these players mostly deliver on a supply chain that goes from somewhere in the East (likely China, Vietnam or South Korea) to a consumer in a metro in South Africa. 

But what about the other way round?

Catching up with the rest of the world

SA’s been slow to the e-commerce party. In countries like the United Kingdom, e-commerce is 26.9% of their total retail – an estimated R2.6 trillion per year. It’s therefore not too far of a stretch to think that when the 100k-odd Europeans that hit our shores each year return home, they’d like to get some of those good-old SA products they love here back in the EU.

Not to mention the nearly 1 million expats around the world who’d love to get their hands on some Fizzers, Mrs Balls Chutney and likely a pair of FOM vellies or Veldskoen. 

But for local manufacturers, shipping e-commerce products hasn’t been economically viable. 

In fact, a small parcel could easily set you back R2’500. Which is nuts, considering the supply chain exists (I mean they drop off stuff here, is the ship going home empty?). 

Most likely it's a case of a large logistics provider that doesn’t wanna deal with the small guys.

Unless, of course, you find a way to fix that…

‍

Enter Tunl

Local logistics startup Tunl fills the gap between supplier and logistics provider by negotiating in bulk and fulfilling some of the work the logistics provider then doesn’t have to do. 

And they have made some big strides in unlocking exports for over 750 merchants and shipping over 11’000 parcels around the world in 2023. 

No doubt that, as the tide rises in e-commerce locally, one of the major opportunities around will be for local manufacturers to start shipping products – locally and all over the world. And with Tunl saving stores up to 75% on shipping, this might just be a massive opportunity for locals to sell into those mature e-commerce markets.

The global e-commerce market is massive. Taking a great South African product and selling it overseas is a major play…. We’re watching this space.

IN SHORT

💼 Hustlers Wanted. Google’s Hustle Academy is back. This 5-day virtual bootcamp for small business owners in South Africa, Kenya, and Nigeria focuses on leveraging AI to elevate small businesses to the next level.

💸 Smooth Operators. OpenseedVC, an operator VC firm backing operator founders in Africa and Europe, has reached the first close of its $10 million angel-style early-stage fund.

😵 Teams Fatigue? Well, Google might just be coming to your rescue. Off the back of some cybersecurity failures, and some pretty decent discounts, Google is hoping to entice a large chunk of corporate and government customers to ditch the Office and take up Workspace.

🔓 Freeeeeedom!!!! Happy Tax Freedom Day for yesterday (20 March 2024). It’s the day when the average taxpayer has earned enough to fulfil their annual tax obligation and to pay for 1 year of government spending. From today, you’ll be working for yourself, and your family.

📺 Cheerio Mate. Joining a slew of high-profile international companies pulling out of South Africa, streaming service BritBox is set to exit SA in August this year.

A WORD FROM CRYPTO COFFEE

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BUILDER’S CORNER

How to Pick a Niche For Your Startup

by Sheldon Bishop author of one of our favourite startup newsletters called The Zero to One

The best way to stand out when starting a new business is with a very specific offer appealing to a specific group of people.

If you start selling consulting services to everyone, you’re instantly in direct competition with every other consulting service provider out there.

Offer the same to, say, “CEOs of scale-ups that recently raised Series B funding” and your positioning makes them feel understood and your service instantly becomes unique – you might be the first, able to set your own price, etc.

Great, so how do you niche down strategically?

My 3-Step Framework For Finding Your Ideal Niche

Step 1: Start with a crowded market

This might sound counter-intuitive, but the upside to a crowded market is the Product-Market Fit has already been proven – people are willing to pay for solutions.

Take banking for example: People need financial solutions and, historically, you had SA’s Big Four offering a range of products to the already-banked population.

Then TymeBank came knocking as SA’s digital bank, partnering up with your Pick n Pay and Boxer retail stores to target financially underserved markets with specific and relevant solutions, and the rest is unicorn history.

Step 2: Pick the right niche

There are 3 factors that unlock your access to a specific niche – ranked in order of ease:

1. You’ve worked in the niche, so you know its ins and outs.
2. You know someone who can introduce you to the right people.
3. You don’t know anyone in the niche, but you know you can easily get in touch with people on the inside.

Step 3: Make it profitable

When you’re picking a niche, it has to be worthwhile, so keep these two points in mind:

1. Always pick a profitable niche: You want customers who have deep pain points, but also money to spend.
2. Only focus on qualified clients: Unqualified clients make it extremely difficult for you to deliver results. These clients need more work and support and are often the least happy about your services.

Targeting qualified clients sets you up for success to deliver awesome results and spread your brand name.

This is a short adapted excerpt from Sheldon’s latest newsletter. For more on this topic and others sign up to Zero to One here.

Today’s Builder’s Corner was written by Sheldon Bishop.

He is an expert in helping you replicate high-growth startups’ success and writes about it in his weekly email newsletter called The Zero to One.

YOUR VOICE

We asked where you think tech can add the most value in the fight against crime, and pattern-spotting’s the way…

🟨🟨🟨⬜️⬜️⬜️ 👨‍💻 Crime Detection (19%)

🟨🟨🟨🟨⬜️⬜️ 🚔 Visibility (Patrols, CCTV, Drones) (26%)

🟨🟨🟨⬜️⬜️⬜️ 🤖 Crime Prevention (15%)

🟩🟩🟩🟩🟩🟩 📈 Crime Pattern Identification (31%)

🟨⬜️⬜️⬜️⬜️⬜️ 🦾 Prosecution (ChatGPT handing down sentencing like RoboCop) (9%)

Your 2 cents…

You’re probably right, Sivuyise, not to mention we’d finally get the type of world 90s action movies promised us!

Nice one, Jason. Yeh, imagining every SAPS member with a Tony Stark-style Jarvis in their ear giving strategic input and analysis is pretty rad, too.

WINNER + NEW COMPETITION ROUND ON FRIDAY!

This Friday, we’re announcing the winner of this week’s R1’000 Takealot voucher and a copy of SA startup unicorn must-read, The First Kudu (check out the new audiobook here).

Check Friday’s Open Letter to see if you’re the winner. And if you haven’t entered yet, what ya waiting for? Reply to this email and tell us the name of any South African startup or company you think will make it big!

Powered by beehiiv

Nature’s revenge? Famously friendly toward humans in the wild, one pod of Killer Whales are living up to that name and attacking boats at sea — most recently, they sank a 50-foot yacht. Scientists suspect the leader of the pod had suffered a boat-related trauma and is seeking revenge — which happens to be the plot for the 1977 Richard Harris film, Orca 🐳.

In this Open Letter:

• Future-proofing: Opportunities in SA’s R640bn security sector.
• African money moves, sun-powered Golf plants & cashing in.
• Giveaway time: We like you very much, here’s some free stuff.
• Startup capital: 6 Deep dives on startup funding in SA.
• Your payment method of choice: The poll results are in.

TRENDING NOW

Future-Proofing SA’s R640bn Security Industry

The private security industry in South Africa is massive. 

It employs over 2.7 million people in well over 10’000 registered and active security businesses. And, according to the Private Security Industry Regulatory Authority (PSiRA), the number of active, employed security officers and the number of security businesses has increased by 42% and 45% respectively since 2010.

With a reported 580k security guards actively employed at average salaries ranging from R6k to R13k+ per month, you’re looking at an industry that pays around R3.4–R7.5bn just in their salaries per month. (And in a previous Open Letter, we showed the entire industry is probably worth around R640bn).

But it’s sorely needed, StatsSA says 2023 was a bumper year for crime in South Africa, with a substantial drop in the number of people who feel safe in their neighbourhoods.

Housebreaking has been the No. 1 crime in SA since at least 2019, and it’s been sharply on the rise ever since:

The business of security

Private security companies can be good businesses, but it's by no means easy.

You’ve gotta be on top of:

• Fixed cost of patrol vehicles and staff to cover areas where you are selling contracts.
• Then you need to provide sufficient coverage to the clients you service in those areas.
• In parallel, you need to ensure you keep signing up enough clients in said area to justify the costs.
• All while managing the risk of fighting actual criminals.

This makes growing the business risky — adding new areas to service is very capital intensive and a lot of external factors could impact the outcome of expansion. 

Which means as a tech startup play, if you can reduce that risk and/or increase revenue for local security companies, you might just have yourself a picks-and-shovels business in this growing industry.

Bring on the tech

Artificial Intelligence: AI is all the rage, and it’s already proving super useful in the security industry. Activeye integrates with existing CCTV systems and introduces a rule-based environment to build a database of normal vs abnormal behaviours, alerting the user when an abnormal behaviour or event is picked up.

This effectively increases coverage areas as you don’t need patrol vehicles to spot abnormal behaviour when AI-enabled cameras can pick up on it.

Upsells: Using a physical remote isn’t always the most practical way to turn your alarm on and off. Mobile apps as control offer a great amount of convenience as the control can be shared with many in a household, and can be used anywhere in the world.

Olarm and hyyp are both local players that let you manage and monitor your home or business security systems remotely. 

Finally, one can help reduce the risk for these local private security companies by sweating their assets more. i.e. Use their vehicles and guards for a service they cannot sell themselves at a lower, yet recurring fee.

Think last-mile delivery drivers or Ubers – when in a tight spot, these drivers can’t always rely on SAPS to respond on time.  Yet it’s also not practical for Uber to contract different local security companies wherever they operate. What’s more, integrating into everyone is a major pain…

So some clever South Africans built a platform to address this…

Changing the game

In comes Aura, South Africa’s largest response network with over 2’500 security and medical responders, giving users access to their nearest responder any time, anywhere.

We noticed Aura some time ago when they did a big Series A funding round, but recently we picked up on their growth. According to the Financial Times, they are the 27th fastest growing company in Africa and have seen their revenue go from R11 million to R68 million between 2020 and 2023. Impressive stuff.

So how does it work?

It's a platform play… they sign up (and vet) security companies and integrate them into their armed response systems. By signing up many providers, they can ensure they cover pretty much every part of the country where the service could be needed.  

On the other side of the marketplace, they sign up companies that either want to provide this service to drivers (such as The Courier Guy) or their customers (such as FNB) at a monthly fee and at a certain service level.

And it's not only a South African opportunity – they’re already also operational in Kenya and the United Kingdom, with more countries in the works.

With the tendency of the private sector to capitalise where governments fall short, the future is bright for private security and those that serve them. Unless of course, the government pulls an NHI on private security… but not likely – we’re watching this space.

IN SHORT

🚚 A Powerful Fleet. Local IoT and fleet management software provider, Mix Telematics, merged with American company Powerfleet to become a R1.8 billion business.

☀️ Sun’s out, Production’s Up. The Volkswagen Group Africa is investing R100 million to bolster their Kariega manufacturing plant with 5.6 MWp of solar energy to power the plant.

🤝 Chipping in for expansion. African money-transfer startup Chipper Cash has partnered with TBD to help it accelerate its global cross-border payments. TBD is part of ex-Twitter boss Jack Dorsey’s Block company.

👷 Funding Banker. Nedbank is launching a R10-million fund, the Indalo Fund, to change the way entrepreneurs are funded, and create a pipeline of viable businesses.

😬 Unfriend that co-worker. Meta is shutting down Workplace, its corporate-aimed version of Facebook that tried to foster workplace friendships and interactions. Turns out co-workers just use normal Facebook to engage colleagues they actually want to be friends with 🤷🏽.

HOW WOULD YOU BUILD IT?

6 Deep Dives on Funding Your Startup in SA

If you’re looking to fund a high-growth tech startup in SA, this one’s for you. We’ve built a collection of purely funding-focused podcasts, packed with insights from VCs, accelerators, venture studios and founders who’ve played the game and raised successfully.

Some are a few months old, but the advice is timeless, so if you haven’t seen all these episodes, they’re recommended viewing to help raise the cash to grow.

1. Should you build a startup with funding?

Startup funding strategies, how to register and structure your company, cash flow and how real SA businesses got funded – get the scoop here.

2. How they raised $5.2M in 2023

Next, we spoke to a co-founder who raised numerous rounds of capital (most recently at the end of last year) to get insights into the strategies they use to ensure they get funded – get the inside track here.

3. Programmes that can help prepare you for funding

One way to improve your chances is to enrol in a startup programme: They help you unlock growth and give you access to a network of pros, including VCs and investors – discover who can help here.

4. How to succeed through an incubator/accelerator 

Getting the help you need for a startup sprint (rather than crawl), which can help you secure that funding, faster – get insider insights here.

5. Sticking close to corporates with a Venture Studio route

The state of startup funding in SA and Africa, a new way to build (and get funded), and key advice on building for a big exit – see what it’s all about here.

6. Sometimes bootstrapping is best

You don’t always need investment. Building a financially sound company from day one is tough but possible. We spoke to two founders who bootstrapped one of Africa’s fastest-growing companies of 2023 – see how it’s done. 

You can also grab the Spotify and Apple Podcast links on our website here.

YOUR VOICE

We asked about your payment method of choice, and tap’s the way…

🟩🟩🟩🟩🟩🟩 🤳 Tap and go (54%)

⬜️⬜️⬜️⬜️⬜️⬜️ 📲 E-wallets (7%)

🟨🟨⬜️⬜️⬜️⬜️ 💳 Good old card and pin (22%)

⬜️⬜️⬜️⬜️⬜️⬜️ 💵 Cash, ‘cos it’s king (7%)

⬜️⬜️⬜️⬜️⬜️⬜️ 🖥 It’s EFT for me (5%)

⬜️⬜️⬜️⬜️⬜️⬜️ 🛍 I’m more of a buy now, pay later person (0)

⬜️⬜️⬜️⬜️⬜️⬜️ 🎩 Gold bullion (5%)

Your 2 cents…

Ha ha, yeh, we prolly shouldn’t even go there right now, hey, Chris?

Ai, of course, Wesley, we shoulda had crypto on the list — sorry, man.

Powered by beehiiv

We messed up 🤦🏼. Last week, we told you about a stealth AI startup with a bot that specialises in the SA elections. But then we shared the wrong link! Here’s the right one — go check it out!

To make up for the slip, here are 2 more cool things:

1. OpenAI just announced GPT-4o, a model that can reason and interact across text, audio and video in real-time.
2. Also… big news: We’re approaching 10k subscribers and to celebrate we are giving away R1’000 Takealot.com vouchers every Friday for the next 4 weeks. Be sure to read our Friday newsletter for details on how to enter and win!

In this Open Letter:

• Big transactions: Amped for a new wave of economic growth.
• Discovery’s Bitcoin, solar blinds & a slice of Post Office pie.
• Go deep: How to build a high-performance marketing engine.
• When the lights go off again: Your poll results are in.
• Free stuff: Share The Open Letter & get business tools.

In partnership with

TRENDING NOW

Where Will SA’s Economic Growth Come From?

South Africa has reclaimed its crown as Africa’s largest economy, at $373 billion in GDP per year, reflecting well on our resilience in an unstable global economy. But, in dollar terms, our economy has shrunk quite a bit since 2011’s GDP of $458 billion.

Are there still growth opportunities in South Africa? Absolutely. 

The key to unlocking economic growth, though, often lies in reducing the friction that prevents transactions. And one area where it’s becoming increasingly easy to transact is our townships. 

The Township Economy

More than 11.6 million people live in SA townships, and the economy here is estimated to be between R750bn and R900bn per year. But if you operate in the township, you’ll know there’s still more to be done to reduce the friction and make transacting even smoother:

1. Lots of time is wasted: Long queues at ATMs to withdraw grant money or wages take away time that could be spent hustling or building a business
2. They rob you: In your street, you are relatively safe, but venture out and everything of value is at risk.
3. It’s just too pricey: High costs of transport to an economic hub to buy or transact – let’s say you want to travel to town to buy a bus ticket for Christmas with the family, R30 a taxi round trip when you’re earning R2’000 per month… ouch.

To name but a few.

Reach the front and there’s no cash left… eish.

The key to overcoming a lot of this friction is through hyper-localisation. If the distance to travel to get access to services and/or products is shortened, you unlock:

1. Less time wasted trying to access funds
2. It’s safer, as you aren’t travelling long distances
3. You pay less or no taxi fare to get what you need.

And tap-to-pay, yes NFC-enabled debit cards, might just be a solution to reduce the friction for the 11.6 million South Africans that still call Ikasi home.

Getting rid of friction

In 2020, there were little to no cashless transactions in the township. Fast forward to 2023 – local FinTech enabler Kazang is doing more than R1 billion a month in tap-to-pay transactions.

This payment method already represents close to half of all the township-based payments they process, and adoption and usage are growing fast. 

But tap-to-pay is but one (albeit an important one) of the many building blocks in the ecosystem:

1. Being able to read bank cards, the Kazang device allows customers to draw money at a merchant… no more long queues.
2. With a network of 85’000 Kazang-enabled merchants across South Africa, they are everywhere. Meaning customers don’t have to travel too far to get access to it.
3. And, while VAS services such as prepaid airtime and electricity have been sold in these shops for a long time, Kazang now allows merchants to also sell bus tickets (something they’d normally have to travel into town for) saving the customer anywhere between 5% and 10% and adding a whole lot of convenience by not having to take a trip to town to buy it.

SA’s flourishing future township economy, according to AI.

Layering in merchant benefits

But it is not only the consumers that benefit, the spaza shop owner benefits greatly from this, too: 

• Kazang offers benefits such as cashback rewards. When they launch a new service, for example, they reward merchants for selling that service. I.e. “sell 5 bus tickets this month and earn R50”. Great to drive self-learning of the services available, but also a great way for larger brands to drive on-the-ground action in this market segment, either by offering merchants rewards for showcasing, promoting and even selling more of their products in their shops.
  
• The ability to offer cash withdrawals digitises the cash (it appears in the merchant’s Kazang wallet), which decreases risk, but Kazang also enables the merchant to pay suppliers directly using their Kazang balance. This is way better than the traditional EFTs upfront which stretches cash flow.

• And finally, merchants get a steady stream of new products to sell on and make margins, allowing spaza owners to generate more income. 

Doing business in townships is complicated, but the adoption of digital might just be the thing that lowers friction enough to make this the next frontier of economic growth in South Africa. We’re definitely watching this space…

IN SHORT

Today’s coffee-time shorts are brought to you by CryptoCoffee.

☀️ Let the sun shine in (or not). A local electrical technician has designed a solar-powered window blind that’s capable of powering smartphones, laptops, powerbanks and UPSs. She’s since launched a startup called LC Dynamics to bring this unique solution to the rental and sectional title market.

🪙 Discovered Bitcoins. Discovery Invest has launched its own Bitcoin fund, The Discovery Bitcoin Fund, to offer its clients Bitcoin ETFs in Rands.

🤖 AppleGPT. Open-AI and Apple are getting closer to a deal that’ll see ChatGPT features in Apple's upcoming iOS 18 operating system.

📮 Licensed to (way)bill. The South African Post Office is hoping that the current review of legislation by SA’s communication minister will hopefully allow the beleaguered state entity to charge courier companies a small fee to act as a “designated agent” for parcels under 1kg.

🇨🇭 Swiss Army… tool? The world’s most famous pocket knife, Victorinox’s Swiss Army Knife, will soon no longer have a blade. This comes after tighter weapons regulations around the world.

PS. Remember the CatalyzU fellowship “How to Startup” we covered a few weeks back? Deadlines for applications are today, so it’s not too late… apply here.

A WORD FROM TODAY’S SPONSOR PARTNER

Enjoying the quality startup and tech writing in The Open Letter?

Now you can get the same calibre copy on tap for your brand, website, pitches, executive social, personal LinkedIn etc.

Check out unlimited, nuanced and ultra-flexible copy by Stream.

BUILDER’S CORNER

How to Build a High-Performance Marketing Engine

Speaking to experienced founders and ecosystem players (not to mention some of our Open Letter polls), a major stumbling block for many SA startups and scale-ups is marketing, going to market and positioning.

And where many fall flat, is in failing to establish a brand. Basically — how many people get to know and trust you, and how fast can you make that happen?

And, just like you build a product to honestly solve problems, you gotta ask yourself whether both the content and marketing you put out on social media, for example, also honestly helps anyone – or is it just part of the background noise?

If only, right…?

Well, one obvious key is to build a brand that solves problems even on social media, for example, just as your product would elsewhere. And I was quite inspired by this 3-minute social branding segment from Gary Vaynerchuk as a brand-building guide to lead into a full-on marketing strategy, so here’s how I’d tackle it…

A Social Brand as Foundation for Great Marketing

1. Go super granular on segments

Most brands (or people for that matter) only focus on 2 or 3 very broad customer types and then just kinda hope for the best. But if you’re really going to connect and add value, it pays to go super-specific.

Vaynerchuk advises to create 40–50 customer segments – as granular as you can:

• Female Xhosa-speaking university students, 18–24 in Gauteng
• English-speaking male lawyers, 28–34 in Cape Town, etc.

And then find the right channel(s) for each segment, know the current trends on each platform (what content’s over-indexing, where) and then start generating and measuring content performance.

2. Let the machine self-inform

Yes, you’re obviously going to be looking at quantitative data – how many likes, followers, clicks and conversions posts generate – but the key to getting smarter and better as you grow is to have specific team members review content for the qualitative feedback.

This means you have people analysing any posts that do super well – over-indexes, get a lot of comments and engagement and just seem to resonate with the audience – and make that formula and format the brief for the next post in that segment.

You keep doing this, rinse and repeat so that your marketing actually builds deeper and deeper affinity with time. Now suddenly, you don’t need millions of rands in ads anymore, because your team has learnt how to reach specific people on their level, in their mindset, where they gather.

3. Keep refining segments for affinity

As you repeat and grow, you can start eliminating those segments you’re just not hacking. And start looking closer at the ones you are finding affinity with for even deeper cohorts and segmentation.

This should all help feedback to your product, too, in terms of who your customer really is – or at least which customer you can reliably reach.

4. Get the support to do this properly

Now, I know this sounds big – many established brands don’t even approach their brand-building this holistically. But the truth is you can build this with even a small, competent in-house team – especially if you approach it as you would building a product:

• Segmentation: Your product person is ideal for this (it’s just your user personas, after all)
• Qualitative data: Your insights team can help set it up 
• Qualitative analysis & briefs: A smart marketing person will shine here
• Posting & scheduling: You can automate it all with tools like Buffer
• Design & video creative: Internal designers can help, else a visual agency/freelancers
• Copy: Often the hardest to nail, but it just got super-easy and flexible with unlimited, pause-and-grow specialist tech copy by Stream.

Got a startup hack or insights to share? Hit reply and we might feature you here, too.

Today’s Builder’s Corner was written by Elvorne Palmer from The Open Letter and Stream who is an expert in copy, content strategy & SEO.

Connect with him on Linkedin here.

YOUR VOICE

We asked when you think load-shedding will be back, and it’s super funny…

⬜️⬜️⬜️⬜️⬜️⬜️ 🕒 29 May at 11 pm (9%)

🟩🟩🟩🟩🟩🟩 🤣 30 May at 6 am (73%)

🟨⬜️⬜️⬜️⬜️⬜️ 💪 Doesn't matter, we will be OK! (17%)

⬜️⬜️⬜️⬜️⬜️⬜️ 😉 Never (1%)

Your 2 cents…

Ha ha, thanks for playing along, guys!

Sorry, CC, didn’t mean to offend — we have no idea if there’s any actual intent behind it, the story just comes from the fact that people have noticed there’s markedly less or even no load-shedding in the run-up to elections, etc. Our main intent was to show that there are business opportunities even within things like load-shedding, the poll was intended as some lighthearted fun.

Fully, Allistair. Also don’t think we’ve seen the last of it, but the general temperature is that SA might slowly be getting a handle on our power supply (we hope it’s true!)

Powered by beehiiv

Election juice? A local AI stealth startup launched Mzanzi.ai a dedicated SA chatbot you can go grill about anything related to the upcoming general elections.

In this Open Letter:

• Power shift: Readying the war chests for SA’s cheapest kWh.
• Eye in the Cape sky, Takealot goes limitless & SA bans hate.
• Big leaps: How to grow in SA’s innovation space.
• Your ideal post-uni destinations: The results are in.
• Free stuff: Share The Open Letter & get business tools.

In partnership with

TRENDING NOW

What Happened to Load-Shedding?

Startup war chests are readying for SA’s power inflection point

We all have that one friend at the braai who said: “Watch how they end load-shedding leading up to the elections…” And, alas, it’s happening. 

But don’t get too excited. 

Hello darkness, my old friend…

According to former Eskom CEO, Andre de Ruyter, the public utility’s diesel budget for 2024 is R24 billion, four times that of previous years. And chances are they are running some extremely expensive diesel turbines non-stop to keep lights on, for now. 

However, some say the reduced load-shedding has to do with 6% less demand due to solar PV installations and somewhat better powerplant performance. 

South Africa’s solar installations delivered around 4’400 MW towards the end of last year, with more being installed since then. For context, according to our friends over at EskomSePush’s in-app insights, our available capacity yesterday was 28’907 MW, with peak demand at 18h00 just over 28’000 MW.

Shoutout to ESP for the graph

The Eskom Death Spiral

Getting Eskom out of its financial woes is very complicated. 

They have to cope with:

• Ageing, high-maintenance powerplants 
• Cable theft and sabotage
• Losing paying customers to solar 
• Non-paying municipalities
• Pressure from the social side of the government to give away electricity
• Not to mention coal issues – wet coal, rocks mixed into the supply, stolen coal, etc. 

All of this means one thing, electricity prices will likely keep rising faster than inflation.

Infographic via poweroptimal.

On the other hand, the cost of a solar setup at your house is coming down quite rapidly. 

Fact is, somewhere in the near future there will be an inflection point, where the cost of buying electricity from Eskom will be more than financing or renting a solar setup.

It differs depending on where you stay (clouds, direction of panels, etc) and your setup, so don’t take your mate’s word for it. But some household systems have seen a neutral or even positive return, while others are close.

SA’s glorious solar-powered future, according to AI.

War Chest, ready

It makes sense then that local solar renting service GoSolr is getting a war chest of R10billion ready. 

Depending on how much power you need (or how little you can live with), a Solar PV installation can set you back anywhere from R60’000 to R350’000. This means that with their R10 billion war chest, GoSolr can install anywhere from 28’500 to 166’000 solar solutions, which could see their annual revenue boosted to north of R2bil. (Their starting plan is R1’399 per month).  

And GoSolr is but one player in the game.

We also have the likes of Versofy, Soly and Hohm, not to mention buying your own solar from the likes of AC Direct or SA banks offering finance to purchase a system outright – all contributing to less demand from Eskom.

Are there still opportunities in this space?

Even with all these players in the space, there’s still plenty of room to innovate and grow – there are 17.8 million households and over 2.6 million businesses in South Africa. And if renting a solar system ends up being much cheaper than buying electricity from Eskom (which we’re betting it will be), it’s reason to believe we’re only getting started.

Not great news for Eskom, but loads of opportunities for the private sector. We’re watching this space (with the lights on… we have solar).

IN SHORT

💰 Money Moves. SA independent payments processor, Adumo, has been acquired by NASDAQ-listed FinTech group, Lesaka Technologies, for a cool R1.59 billion.

👁️ Eye-in-the-Sky. Cape Town has a new crime-fighting supercop. An information, surveillance and reconnaissance (ISR) aircraft called Eye-in-the-Sky.

🥧 Apple Pie. Apple has just launched its new iPad Pro featuring the M4 chip (to power AI stuff), and at only 5.1mm, it’s the thinnest Apple device yet. Check out the launch vid, Crush!, that’s got the internet a little hot under the collar.

🎯 Ready. Aim. Fire. Local e-commerce Takealot is turning up e-commerce heat with the launch of MORE, a monthly subscription service offering free same-day delivery & collect options, plus a host of other benefits, including free Mr D grocery and takeaway delivery.

🖋️ No to hate. Be careful who and what you “@” going forward. SA President Cyril Ramaphosa has signed the Prevention and Combating of Hate Crimes and Hate Speech Bill into law.

🗺️ Intercity FaceTime. A public exhibition called “The Portal” connects NYC and Dublin for people to interact publicly via a video link, and huge screens on either side have just opened. Annnnd it took all of 3 hours for someone to get arrested.

A WORD FROM OUR SPONSOR PARTNER

Want to learn from founders who’ve done it – like Africa's only two-time unicorn founder, Iyinoluwa Aboyeji, or Mia von Koschitzky-Kimani, who sold her first startup to Mastercard?

If so, apply for our inaugural ‘How to Startup’ Fellowship, in partnership with Future Africa, before applications close on May 14th!

HOW WOULD YOU BUILD IT?

How to Grow SA’s Innovation Space

If you’re as passionate as we are about finding solutions to develop SA’s startup ecosystem, this week’s podcast is for you. We sat down with veteran talk show host and radio presenter-turned-entrepreneurship insider, Kieno Kammies, co-founder of Innovation City, to unpack what’s next to power innovation in SA.

Catch the Highlights 

1. The number 1 thing SA tech needs to BOOM

With unique ideas, great tech, awesome platforms, serious VCs and corporates actively looking to work with scale-ups, it’s time for founders to get over ourselves and take action – get the insights here.

2. The secret to taking leaps of faith

Knowing your purpose, employing your current skills and scope, and calculating your acceptable losses – learn the winning formula.

3. Why SA’s so perfectly positioned for ecosystem success

“Half” the German ecosystem spends 3–4 months a year in Cape Town because we’ve built such a thriving, attractive space and it’s only going to grow – see how right here.

You can also grab the Spotify and Apple Podcast links on our website here.

YOUR VOICE

We asked where you would have liked to travel to post-varsity/school, and Cali’s the way…

🟨🟨🟨⬜️⬜️⬜️ 🏕️ Somewhere disconnected from the world (like the bush) (22%)

🟩🟩🟩🟩🟩🟩 🌉 A high-tech startup in Silicon Valley (46%)

⬜️⬜️⬜️⬜️⬜️⬜️ 🧑🏽‍🤝‍🧑🏼 An area of great need/distress where I can help out (6%)

🟨⬜️⬜️⬜️⬜️⬜️ 🏙️ Close to banking and trade such as Singapore or Hong Kong (12%)

⬜️⬜️⬜️⬜️⬜️⬜️ 🧉 A tropical Island sipping margaritas honing my influencer skills (4%)

🟨⬜️⬜️⬜️⬜️⬜️ 💼 Just wanna get on with work. (10%)

Your 2 cents…

Thanks, Alana, what a fresh perspective — we can all do with a little more doing good sometimes. Wish someone told our 20-something selves that…

A safer swim? Check out this new ocean rescue drone that doubles as a lifebuoy — it even carries and delivers extra life jackets in an emergency.

In this Open Letter:

• Fair game: Giving foreign students the full SA experience.
• G’bye Shell, Africa’s only YC Top-50 startup & a huge solar investment.
• Get growing: How to outbound-sell like a boss.
• The future of SA freight: Your results are in.
• Free stuff? Share The Open Letter & get business tools.

TRENDING NOW

Giving Foreign Students the Full SA Experience

Is a R72bn+ game…

In South Africa, a major challenge for graduates is landing that first job. 

No work experience means no point of reference regarding skills and no references to vouch for your work quality. 

Graduates need jobs…

In a previous Open Letter, we spoke about how South Africa’s graduate unemployment rate was only 10.6%. Seems pretty low and inconsequential, right? Not if you consider that 10 years ago it was half that. And with nearly 340’000 new grads entering the job market each year, you can see how that number could spiral out of control.

But it’s not just an SA thing

4.8% of Ivy League university graduates in the USA struggle to find work (40% are under-employed, i.e. working in low-skill, low-pay jobs just to get by). And, after paying roughly $90’000 per year for their education, those grads are desperate to put their degrees to work and start getting some ROI. 

What’s worse is, most early 20-somethings have no idea what work is like and deciding what job to go after with zero work experience isn’t ideal. 

So getting your teeth stuck into a project at a top firm is a great way to discover what you like and don’t like, in a lower-risk environment.

The future of SA work-integrated edu-travel, according to AI.

Get an experience with your experience

iXperience is a local startup using the need for work experience, the demand for travel experiences, and the cost of living differential to make it happen for US students. Their 6-week program takes students from mostly Ivy League universities and offers them 2 weeks of training coupled with a 4-week internship at one of 250 global companies. 

Combining work experience with travel experience, all while building that resume with a practical project that has outcomes and deliverables, all for between $9’970 and $12’750 per participant – cheap by American standards… 

And for iXperience, this is simply the start of a relationship with a professional that will likely end up at a global firm and is likely serious about his/her career. This means they will likely have money to spend and a desire to spend it on further career development later in life.

So opportunities that naturally evolve out of this is…

• Paid courses and coaching for job interviews.
• Finding and placing candidates for a fee (recruitment).
• Other training courses such as AI prompt engineering, leadership development, etc.
• A community of alumni that has many ways of monetising – like advertisement, affiliate sales or upselling future courses and experiences (excursions).

We crunched some numbers

And it’s a fairly good market, this… If you consider that, in the US, UK, Germany and Netherlands alone, at least 5–20% of students take part in some form of work-integrated learning programme. And their numbers are pretty good…

• US: 18.58m students per year, used to paying $5’000—$20’000+ per programme.
• UK: 2.86m students per year, used to paying in the £5’000—£15’000 range.
• Germany: 2.92m students per year, used to paying €3’000—€10,000+.
• Netherlands: 340k students per year, also used to paying €3,000—€10,000+.

That’s at minimum a 1.2m size market, with over R72bn to spend.

Experiences in the context of professional development are a very unique way of solving professional and personal desires. And with Cape Town becoming more and more popular as a global destination, we are sure there will be many more like this. We’re watching this space…

IN SHORT

Your coffee-time reads are brought to you by CryptoCoffee.

🛒 Ready your wallet. Amazon.co.za officially launched this morning and is open to orders from South Africans.

🐧 Wave the Competition Goodbye. African FinTech, Wave, is the first startup from Y-Combinator’s 92 African startups to crack their prestigious Top 50 companies by revenue list.

☀️ Solar Investment to the Moon. Local energy startup GoSolr is set to invest R10 billion in its solar generating capacity, 7x’ing it over the next 4 years with backing from African Rainbow Capital Investments and Standard Bank.

🐚 Go Well, Bye Shell. Shell is packing up shop and leaving SA shores after more than 120 years of operating in SA.

🗳️ Coughing for Votes. With elections around the corner, the DA is spending R2.7m a month on Facebook and Instagram ads. Their opposition? Not so much.

🤖 AI’s Trending Cliff Notes. X is using Grok to summarise trending stories (called Grok Stories) under the guise of helping users catch up on relevant content — which sounds like a fancy way of saying they gonna flip your content and sell ads off it without giving you anything.

A WORD FROM TODAY’S SPONSOR PARTNER

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BUILDER’S CORNER

How to Outbound Like a Boss

by Renier Kriel from The Open Letter

Talking to strangers… It’s one thing when it's at a bar or a startup event where people likely want to talk to you. A whole nother thing when contacting people out of the blue, trying to convince them to buy your product. 

But if you are serious about business growth, cold outbound is likely unavoidable. 

Pictured: The perfect example of how and when NOT to outbound.

Whilst the pain (or discomfort) of doing this won’t go away, there are some things you can do to at the very least increase your chance of success. 

4 Rules for Outbound Success

1. Work on your personal brand

The first thing most people will do when getting an outbound message that interests them is Google that person. And what they find will likely spark their interest or have them close that tab and move on. 

So a good place to start is your LinkedIn Profile.

Now, some things you can’t change – like work experience, qualifications etc. But there’s quite a bit that’s totally in your control:

• A high-quality profile picture.
• A profile page that’s set up (with a banner, some links and all the relevant information).
• You actively engage on the platform and connect with people you meet. 
• You share posts and updates about what you’re up to, building or learning.

2. Personalise your message

The more personal the better.

Yes, it doesn’t scale, but in a world where everyone is using AI to generate their outbound messages, writing up something personal stands out from the crowd.

The channel you pick also results in a higher degree of personalisation, in order of preference it should be:

• In-person: Either at a place they hang out (but don’t be creepy, tho) or at an event.
• On a call: Yes we all hate telemarketers, but it's because they don’t care about you, they care about a sales target. Don’t be a telemarketer; phone, connect and engage.
• LinkedIn connection request + message: This one is great. They can see your face (and your nicely set up LinkedIn profile) and people have the incentive to accept – their network/follower count grows. So connect and add a note. Once they accept, it automatically becomes a message to them – the first touch point to form a connection. But don’t pitch in this note, or they might ignore your connection request. Try to use this to get a reply of some sort.
• Email: A well-crafted email will still have a chance to get a reply. But just remember, people’s email behaviour differs. Some people inbox zero and are likely to reply. Others might think “I’ll get back to this later,” (and then promptly forget) so be sure to follow up politely until you get a “yes” or “no thank you”.

3. Increase your reading

The more you read, the higher your chances of being able to add value to a conversation and your prospect. This includes books, newsletters and social media.

Everything you take in becomes ammunition you can use to keep conversations going by adding value.

Add value long enough and, should an opportunity arise to sell, you’ll be perfectly positioned.

4. Get organised

If you’re going to engage multiple people at once, know that personal relationships have an asynchronous and dynamic nature, so it will become really hard to keep track of what’s happening where.

Getting the right tools to help you stay on top of things is crucial.

When you’re small-scale, you can start with something simple like a Google Sheets or a Notion table. As you level up and do more outbound, consider Attio or even HubSpot. 

Bonus Tip – It’s very similar to dating

While it has happened and worked before, the chances of someone accepting a wedding proposal on a first date aren’t great.

In fact, do that often enough (propose to random people you just met) and you might even get into trouble. 

If you want to build long-lasting, mutually beneficial relationships, though, take the time to get to know the person, engage and add value to their life

Once the processional song starts playing, you’ll know the wait was all worth it…

Got a startup hack or insights to share? Hit reply and we might feature you here, too.

Today’s Builder’s Corner was written by Renier Kriel from The Open Letter who is an expert in SA startup strategy & growth.

Connect with him on Linkedin here.

YOUR VOICE

We asked what you think should be the future of freight, and we’re all for trains…

⬜️⬜️⬜️⬜️⬜️⬜️ 🚛 Even more trucks – it's the most practical. (0)

🟩🟩🟩🟩🟩🟩 🚉 Get the trains back on track! (83%)

⬜️⬜️⬜️⬜️⬜️⬜️ 🚫 Fewer trucks please, can’t drive a car on national roads because of them. (10%)

⬜️⬜️⬜️⬜️⬜️⬜️ 🚢 How about boats? (0)

⬜️⬜️⬜️⬜️⬜️⬜️ 🏭 Local manufacturing is the way to go – less fossil fuels. (7%)

Your 2 cents…

Indeed, Herman — not to mention local industry tends to offer better benefits than service-based employment, meaning our blue-collar workers will have such better quality of life, which means more spending power and all-round healthier economic options for every South African.

Couldn’t agree more! Love the enthusiasm for efficiency.

If only SA had more people like you over at Transnet and Prasa — love it, thanks!

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Alive and kicking? Tell that to the healthy UK woman who was recently declared legally dead by government computers. Hospitals wouldn’t treat her, she couldn’t draw pension — no matter how hard she screamed at them that she was clearly still alive.

In this Open Letter:

• Big moves: Streamlining SA’s R214bn road freight industry.
• SA’s championship economy, beefier interwebs & trashy power.
• Insights: How to build scalable FinTech for emerging markets.
• What you want AI to do for you: Our poll results are in.
• Free stuff? Share The Open Letter & get business tools.

TRENDING NOW

Streamlining SA’s R214bn Road Freight Industry

Road freight accounts for almost 84% of SA’s goods transport in SA.

Perhaps in large part due to the failure of other freight systems. But it’s not all sunshine and mufflers, though, as the road freight industry needs to contend with attacks and looting (at R3–R10m per truck), often-undermaintained roads and rising fuel prices. 

Not to mention staving off threats by the Department of Transport to charge additional levies for trucks.

If wrestling is fake, explain this.

But we can understand why though: SA is in the midst of a logistics crisis the director of the South African Association of Freight Forwarders (SAAFF), Mike Walwyn, says is more concerning than loadshedding, estimating that our economy loses R1bn per day due to the underperformance of ports and Transnet (rail) – which constrained economic growth by 5.3% in 2023 alone.

The total freight and logistics market in SA is anticipated to hit R255 billion this year – shocking since Walwyn says operating our entire logistics industry costs the country 10.5% of GDP (that’s R789bn or a 67% loss). But that’s a story for another edition.

Today, we’re only concerned with the fact that, at 84% of goods transport, that means road freight could account for as much as R214 billion. It’s big business. 

They see me rollin’.…

Making the most of the trucks

Like ‘em or not, logistically, trucks power the SA economy. 

But it’s by no means an easy business to run profitably.

SA Road Freight Association CEO Gavin Kelly says fuel alone makes up almost 50% of a fleet’s daily operating costs because SA’s industry is so susceptible to fuel price fluctuations (for comparison, in the UK and US it’s only around 30-35%, in China just 25-30%).

And, though we don’t have solid local figures, internationally the driver’s salary makes up 44%. Sheez, not much left.

(You can get a full look at the expected cost VS operating costs of a truck in SA over its full lifetime here).

But, of course, this game is all about ensuring that every vehicle is fully loaded (or as close as possible) and making trips both ways. Empty trips sink, well… trucks, and that results in lost revenue.

And that’s where some tech ingenuity comes in…

SA’s glorious road freight future, according to AI.

Keeping the lines running

Local startup Linebooker set out in 2017 to build the “Uber of road freight”. And whilst many companies have started and failed with the “Uber of…” model, we can’t help but feel that the truck one is likely the one that has the potential to make it. 

There is limited loyalty with the provider. Moving yourself or, in this case, freight, from point A to point B is often time-sensitive, and when your preferred driver/car/truck isn’t available, anyone of a specific quality will do.

But take handymen or construction service providers. Often we can either wait for the preferred contractor to be available or we simply trust a recommended one. And so many a founder has found out that the “Uber of home renovations” just doesn’t work the same way. But that’s also a story for another day. 

Back to the trucks…

Linebooker is a marketplace for road freight — including finding tenders and bidding on fixed-rate repeat trips as well as offering unused space on trucks already travelling on specific routes. See, when your truck goes from Johannesburg to Cape Town with freight, but doesn’t have a load for the return trip, that’s a massive waste.

Linebooker lets fleet owners list their excess fleet space and allows those who want to make use of it, to bid on it. The platform facilitates the payments and streamlines the round-trip process, likely making some good margins on top.

Linebooker raised a handsome sum of money from ARC (Patrice Motsepe and co) and with road freight on the rise, they are positioned well to capitalise on another SOE failure. We are watching this space…

IN SHORT

👩‍💻 Future Coders. A free coding game, Tanks, Boats, and Rangers, developed by Nelson Mandela University is helping introduce kids in rural SA to code.

👷‍♀️ Google Startups. The 8th edition of Google for Startups Accelerator Africa programme is open for applications until the 20th of May with a focus on utilising AI/ML in a transformative way.

🌊 Beefier Internet. A brand new undersea cable (the T4) will replace the old South Africa-Far East (Safe) cable and is expected to have 1’000 times more capacity, and will hopefully resolve the internet issues SA has been experiencing the last couple of months.

🏆 Another One. SA is claiming yet another first place after the IMF’s Economic Outlook puts SA’s GDP at $373 billion for 2024 — a position it’s likely to hold until 2027 according to the projections.

⚡️ Gas Powered. The City of Cape Town is set to start producing electricity from one of its 2 landfill gas projects as early as this year.

BUILDER’S CORNER

How to Build Scalable FinTech Products for Emerging Markets

If you’re keen on building products that resonate with the local market, this week’s podcast is for you. We sat down with Andrew Katzwinkel, founder and CEO of FinTech LayUp which builds creative recurring payments tech for retail in the form of subscriptions, pre-orders and lay-by, to get some insights on building products that truly resonate with the SA market.

Catch the Highlights

1. The secret to making it sticky

It’s all about engaging deeply and honestly with the local realities, so you can use on-the-ground insights to drive uptake – catch the insights here.

2. Becoming entrenched in the marketplace

It’s not just about serving the consumer, creating value for partners in the wider ecosystem helps cement you in place – see how it’s done here.

3. Building for scale

Yes, you need to build securely but don’t inhibit future growth by building yourself into a corner – learn to iterate and expand here.

You can also grab the Spotify and Apple Podcast links on our website here.

‍

YOUR VOICE

We asked what you’d like AI tech to read on your behalf, and taking over seems like the will of the people (oh and catch some crooks once you are in charge, please)…

🟨🟨⬜️⬜️⬜️ 🤦🏻‍♀️ This report my boss gave me to read. (5%)

🟩🟩🟩🟩⬜️🕵️‍♂️ Zondo transcripts, I’m going to catch them crooks. (30%)

🟩🟩🟩🟩⬜️ 🤖 Everything, read everything, do everything – ready for AI to take over. (30%)

🟨⬜️⬜️⬜️⬜️ 👩🏽‍🏫 I love reading, don’t see the point in this. (2.5%)

🟨🟨🟨⬜️⬜️ 📝 My bank statements – how on earth am I over budget again? (12.5%)

Your 2 cents…

AI is definitely going to speed up research, that’s for sure. Quick reference, lookups and helping make connections. We are here for it!

Alana, you might be onto something. Whitepapers are mostly reserved for subject matter experts, getting AI to break them down for us sounds like a great use case for it.

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Remember the world’s first autonomous racing league we mentioned last week? South African Juandre van Eeden was there, so you can see what it was like with SA commentary. A surprising amount of spin-outs and crashes for AIs, though, ultimately about as exciting as Max Verstappen winning the F1 every weekend…

In this Open Letter:

• The trend: Possibly the most promising AI use-case.
• Instant overseas transfers, dark side of the moon & more signs of a VC boom.
• Funds check: How to know if your startup is VC ”backable”.
• The hardest part of dealing with freelancers: The results are in.
• Want some free stuff? Share The Open Letter.

In partnership with

TRENDING NOW

Out with the Mundane

The fastest reader on earth will soon make your life much easier

If you’ve ever had to read a substantial number of pages (we’re talking hundreds), you’ll know what a painstaking, time-consuming process this is.

It’s lekker to do if you’re an avid reader, and enjoy immersing yourself in a book with a glass of wine or cup of coffee – but not so much if you need to retain the information, interpret it in a meaningful way, or pick up inaccuracies or potential issues.

Just get the Intern to do it

Think clerks in the legal profession or junior journalists. Often paid cents on the rand to what is being charged to clients and working crazy-long hours. It works because it solves two problems:

• You have inexperienced graduates who have to go through the graft to learn and are happy to do so at a low salary. 
• On the other hand, they’re solving major pains for firms in doing a lot of the reading, research, and scouring work that takes a substantial amount of time.

But if there’s something really good at reading a lot, processing data and connecting dots, all at a fraction of the cost, it’s AI.

There’s even a governance play…

It’s not only the clerks' job getting sped up. Being able to process and prompt large reports is something many would find useful.

For municipalities, for instance, a hundreds-of-pages-long audit report is par for the course, and it's not unlikely that those who are up to no good are using the hassle and cost of processing this information to their advantage. 

Heck, consider the transcript of something like the Zondo Commission – over 160’000 pages. Start reading it today and you will be done just before Christmas (236 days of non-stop reading – without sleep).

‍

Let’s face it… no one will read it.

However, there are many people who would love to pull data from such transcripts and reports in an unstructured way (be able to ask questions about it). 

Think citizens of a municipality, journalists, political parties and even you and I.

It’s already happening

Local deep learning startup, Deep Learning Café saw this problem pop up time and again – from working with legal practitioners to helping journalists process the likes of the Zondo report. There’s reason to believe that AI can drastically speed up the process of interpreting large data sets or reports.

That’s when they created DocInsights. It utilises best-practice deep learning techniques coupled with large language models to enable large-scale processing and interpretation of reports or datasets. 

‍

And they have already uncovered some sweet use cases and clients :

• Legal: It's particularly useful in caselaw where the AI-assisted search function helps drill down into the facts that matter from a pool of case documents that would drown a law firm.
• Insurance: Their chronology tool helps plot lifecycles in how data has evolved over time, allowing prompting into customer data sets and identifying irregularities.
• Research: It’s getting used by investigative journalists to uncover stories in weeks that typically would have taken months. How? Well, it can process document information with a high degree of accuracy. You can upload bank statements and invoices and it can find connections between companies' flow of funds to show who paid for what, etc. And in SA’s current landscape, you can imagine just how useful this could be.

When we take away this task from lawyers and journalists in training, the immediate benefit is cost, time, efficiency and accuracy. But this poses a new challenge, how will we train future journalists and lawyers? An opportunity in itself and we’re watching this space.

IN SHORT

⚡️Instant International Money. Money transfer platform Mukuru has announced its instant transfer product that can move money back and forth between SA and the UK, and from SA to any EU country instantly.

🛗 Mobile Career Boost. Telecomm MTN has just launched its Skillsbox portal to help job-seekers uplift their careers with resources available on its web and mobile platforms.

🌚 Shy Moon Mission. This week China will send the backup spacecraft from its 2020 Chang’e mission on a 53-day round trip mission to the hidden side of the moon to collect soil and rocks from the lunar surface.

👀 Crypto Watch. SA’s Financial Sector Conduct Authority (FSCA) has approved 75 crypto asset service providers from the 374 applications it’s received. Both Binance and Yellow Card are notably missing from this list.

🤷‍♂️ We’ve Been Saying. Literally a week after we said to prepare for a VC boom, Tyme Bank investor Norskenn22 said African tech companies and startups are becoming TOO attractive for international VCs to ignore.

👩‍🏫 Learning Funding. Local EdTech HyperionDev has secured nearly R95 million in funding to expand its local reach, as well as extend into the UK.

🦸‍♀️ Efficient Insurance. There’s another new local insurance player, simply called, well, Simply, who says SA insurance sucks, and it’s coming to eat everyone’s lunch.

BUILDER’S CORNER

Is your Startup Venture Capital “Backable”?

Last week we covered how CatalyzU is equipping the next generation of founders for the inevitable rise in VC in Africa. Well, Co-founder Luke Mostert is a reader of the newsletter and reached out to help us put together this week’s Builder’s Corner. Let’s dive in…

I’ve reviewed over 4’000 startup pitch decks in the last 6 years. The most important question I ask myself each time is . . .

“Does this Founder understand what is required for their startup to be a successful outcome for a VC Fund?”

You see, VCs like to talk about “moon shots” or “fund returners”... the unicorns. These terms aren’t just trivial jargon, they’re what determines a VC’s success.

For example, in 2012, Y Combinator calculated that 75% of its fund’s proceeds came from just 2 of the 280 startups it invested into – 0.7%! 

It’s this phenomenon that Sebastian Mallaby coined as “The Power Law” in his book by the same name.

Opposite to a normal distribution curve, The VC Power Law distribution sees 5% or less of the inputs (in this case startups 🚀) bringing about 95%+ of the outputs ($ returns).

Gotta catch them unicorns

But what does this really mean for startup founders pitching to VCs? 

At a minimum, it means funds would like each startup they invest in to have the potential to return their fund.

Here’s how this plays out at a Pre-Seed Fund like Future Africa:

Let’s assume a VC Fund has a total fund size of $10M. Then every investment must have the potential to return at least 1x the total fund size, thus $10M. And let's assume on each deal the fund invests is $200k in the Pre-Seed round at a $5M post-money valuation.

• This means the $200k investment needs to multiply in value 50x to return the Fund (200k * 50 = $10M) and for them to at least break even. But one also needs to factor in dilution…
• 3 additional fundraising rounds (Seed, Series A, Series B) will each add a dilution of ∼ 20% to existing shareholders. So, instead, the investment’s exit valuation must reach a multiple of 50 * (1.2)^3 = 86x in order to accomplish the “fund returner” goal.

In monetary terms, this means:

• $5M post-money * 86x multiple = $430M exit value (meaning the company needs to list on a stock exchange or be sold privately for that value).

If we extrapolate, a software business with annual recurring revenue is typically valued at 10x its annual revenue, hence the startup would need to reach $43M in revenue per year. Thus there should be a path to $43M annual revenue within a VC funds (usually 10-year) lifespan.

For instance: if the startup sells software subscriptions to businesses for $1’000 per annum, is there a clear path to 43k customers?

More granularly, at what intervals (growth rate) does the number of users have to increase each year to achieve this?

Is this rate of growth possible?

And how probable is it? 

And if there is such a path, these 3 core considerations come in: 

• The Founders can pull this off
• The Market can support it
• The Product/Competitive Advantage is big enough to capture enough market share.

Ultimately, though, if a founder can’t demonstrate that their startup is capable of generating a VC-level return, then they will likely struggle to maintain investors' attention for the rest…

If you enjoyed this piece and want to learn more from me and other startup founders who have done it before — such as 2x unicorn founder Iyinoluwa Aboyeji — then apply to our “How to Startup” Fellowship.

Applications close on 14 May 2024, with the program kicking off on 23 May 2024.

Today’s Builder’s Corner was written by Luke Mostert from CatalyzU who is an expert in venture capital and entrepreneurship.

Connect with him on Linkedin here.

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YOUR VOICE

We asked about pains in working with freelancers/gig workers, and just finding the right skills is the biggest…

🟩🟩🟩🟩🟩🟩 🔎 Finding someone with the right skill set (34%)

🟨⬜️⬜️⬜️⬜️⬜️ 👎 The quality of work is horrible (8%)

🟨⬜️⬜️⬜️⬜️⬜️ 🤦‍♂️ They’re unprofessional (10%)

🟨🟨⬜️⬜️⬜️⬜️ 🃏 They’re unreliable (15%)

🟨🟨🟨⬜️⬜️⬜️ 💎 The good ones charge too much (21%)

🟨⬜️⬜️⬜️⬜️⬜️ 🤗 No pains, love them! (12%)

Your 2 cents…

Oh, definitely, Fran. And as much as we love it when they offer a special “local” price, we know it’s not sustainable for them. Guess we just need to build our own better local solutions…

‍

Need a superpower? Don’t discount crowd-funding: this startup raised 10x more than they asked for on Kickstarter to build a working invisibility shield (and now we want one).

In this Open Letter:

• Market moves: SA’s 4M new types of earners.
• Robo Grand Prix, high steaks & micro Makros at Game.
• More reach: Building products with emotional connection.
• The loop: How to ask (and receive) useful feedback.
• Most underrated skill in startup: The results are in.
• Free stuff? Share The Open Letter & get business tools.

TRENDING NOW

Congratulations, SA Just Got 4M New Earners

The gig economy… people have been speaking about it forever, yet it's never really lived up to expectations. 

Many a startup tried to build platforms for gigs (like M4JAM), but traffic was low and margins never really made it work.

But things might just be changing.

Capitec had its annual results presentation last week and about 40 minutes in, CEO Gerrie Fourie speaks about how Capitec did R1 billion in loans to multiple-income earners, growing 93% from the previous year.

I.e. side hustlers and freelancers! 

The presentation also claimed one in three Gen Z (aged 7 to 27) have side hustles. Assuming it's mostly working-age individuals, that could be as much as 4 million South Africans! 

That’s a whole lot of gigs. 

The Gig Economy Around the World.

Globally the gig economy is thriving, with an estimated 12% of the global workforce participating in online gig work – anywhere between 154 million and 435 million people. 

It’s estimated that the gig economy is growing 3x faster than the total US workforce and that more than 50% of the US workforce will likely be participating in the gig economy by 2027.

Jobs in the gig economy vary greatly from lawyers and accountants to actors, designers, developers, social-media influencers and content creators to travelling nurses, and other specialist jobs. 

There are also many gigs with a low barrier to entry, like: 

• Driving passengers (Uber),
• Delivering takeaways (Mr D Food) and groceries (Woolies Dash) 
• Cleaning (SweepSouth)
• And even people who rent out their homes, short-term (Lekkeslaap), are considered part of the gig economy. 

But the Money’s Not Just in the Gig…

The opportunities aren’t only in earning from gigs and side hustles, these gig workers are 4 million “new” customers to serve. And some of their major pains are: 

• Many freelancers don’t have a background in finance or accounting, so they might battle to make smart financial decisions.

• They don’t always have access to the type of qualified financial products that employees enjoy, because of the perception that they don’t have the right systems in place to be financially credible.

• They often have to pay more in tax expert fees, simply because tax laws are so complex and they don’t get it all neatly wrapped up in a sleek IRP5 form, making effective/efficient SARS compliance a risk.

• Cash flow can be a big deal, especially when you have clients with delayed payments, which disrupts financial stability.

And local startup Craft is working on solving this. 

Craft enables side hustlers and freelancers to send professional, customised and automated invoices. They also have a dashboard where users can see all their income and make smart business decisions. 

And this is just the start, they are working on tracking invoices vs payments, billing in other currencies (coz earning them dollar bills, slaps!) and also a solution for the major pain for freelancers… tax.

Finally, with Craft, freelancers can have all their invoices in one place to prove their sources of income, should they wish to apply for loans or financing (think cash flow or even buying a car or house). 

The gig economy might finally be here. And if you want to get in on the action, here are two great places where you can start:

• Head on over to check out today’s sponsor, ClickFunnels’ free course on how to get going with an online business. It’s 100% free to attend.
• You can also check out Craft’s playbook to side-hustling, which is also free!

IN SHORT

📱Mo Payments. PayShap, SA’s instant payments platform will launch on MTN’s Mobile Money — the first non-banking player to do so — in collaboration with Investec and Electrum.

❌ BannedTok. Joe Biden this week signed the bill approved by Congress into law that will see the owner of TikTok, ByteDance, either have to sell it to an approved American buyer or face a banning (this could take years to come into effect, though).

🥩 High Steaks. 3 African Tech Startups, including a local cultivated meat producer Newform Foods (formerly Mzansi Meat Co.) have each received a $200’000 funding injection from pre-seed investment vehicle Madica.

🛒 Micro Makros. Massmart will roll out 4 small-format Makro stores at existing Game sites inside malls. The pilot programme will test the concept of a 3’000 m2 Makro store inside an existing Game store.

🏎️ Developer GP. The world’s first autonomous car race kicks off this weekend in Abu Dhabi with prize money reaching $23.25 million. What could go wrong?

HOW WOULD YOU BUILD IT?

How to Build Products that Create Emotional Connections

If you’ve been reading The Open Letter and realising that one of the key ways to guarantee success is to build stuff that really excites and engages people, then this week's podcast is for you.

We sat down with Jacques Oberholzer, head of product design at innovative PropTech BetterHome and founder of UI/UX studio Now Boarding to explore how UX can be a game-changer in your startup.

Catch the Highlights

1. The number-one reason to re-focus on UX 

It’s not just the output, it’s the entire Steve Jobs-style design thinking process that you unlock – check it out here.

2. How design helps your startup save a ton of time

The process forces you to come to the table with a mature idea that’s way more likely to succeed – get the insights here.

3. Customer-centric design is the tool for building lean

When the name of the game is launching a product but continuously refining it based on user feedback and data analytics, design is your best friend – find out why and how right here.

You can also grab the Spotify and Apple Podcast links on our website here.

BUILDER’S CORNER

How to Grow by Asking for (and Receiving) Feedback

by Tanye ver Loren van Themaat of Thundamental

We all crave those "aha!" moments that propel us forward in our careers. But have you noticed how often those breakthroughs hinge on a single piece of feedback – a comment on a presentation, a different perspective on a situation, or a fresh take on a sales pitch?

The truth is, that effective feedback is a rare gem. Fear of offending, straining relationships, or simply not knowing where to begin can leave us with tepid, generic responses that fall into one of two categories:

• The Cheerleader: All sunshine and rainbows, pile on the praise without any real substance. It feels disingenuous and unhelpful. They fear offending you. They speak love without truth.
• The Critic: A brutal takedown devoid of context or solutions. It leaves you feeling deflated and discouraged. They don’t see the person (and the bigger picture). They speak truth without love.

It's not enough to simply ask for feedback, you need to structure it so that it can fuel growth. Here’s how…

Cracking the Feedback Code

1. Set the Stage for Radical Candor

• Encourage Honesty: Lead with something like, "I want to improve, and that means getting real feedback."
• Embrace Openness: Show you're ready for constructive criticism by highlighting areas you'd like to improve. "I'm eager to improve, and honest feedback is crucial."
• Express Gratitude: Let them know you genuinely value their insights.

2. Ask for Advice, Not Feedback

Asking for feedback can often be too vague because it doesn’t focus on what your eventual outcome must be: how to improve. Reframe your request by asking for advice instead of feedback. "Advice" is future-focused, prompting solution-oriented guidance. It's more specific, constructive and actionable than vague, praising feedback.

“Can I ask for some advice on how I can improve this”? instead of “Can you give me some feedback?”

3. Crafting Powerful Questions

Rephrase for Impact: Instead of "How did I do?" (sounding insecure), try: 

• "What can I improve next time?"  
• "How can I make my presentations more effective?"
• "Did you understand the main point right away?"

Be Specific: Instead of vague requests, pinpoint areas for improvement.

• "How could I have made the opening more impactful?"
• "Can you tell me if a specific example resonated?"

Brainstorm Together: Turn them into a co-pilot:

• "What do you think of this example? Can you suggest another?"
• "How could I have presented this differently?"

Remember, receiving feedback is also a skill. Mastering it accelerates growth.

Bonus: The Art of Receiving

Now that you've set the stage, it's time to hone your receiving skills:

• Actively Listen: This isn't a courtroom! Soak it in without getting defensive.
• Take Time to Process: Don't react impulsively. Reflect on the feedback and formulate a response.
• See it as a Gift: Feedback shows they care about your growth.
• Summarise & Next Steps: Briefly recap what you heard and outline the next steps.

Bonus Tip: Adam Grant suggests giving yourself a "second score" – how well you received the feedback.

Today’s Builder’s Corner was written by Tanye ver Loren van Themaat from Thundamental, who is an expert in startup thinking education.
Connect with her on Linkedin here.

A WORD FROM TODAY’S SPONSOR PARTNER

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YOUR VOICE

We asked what the most underrated skill in our startup ecosystem is, and most say money and making sales…

🟨🟨🟨🟨🟨🟨 💵 Fundraising (24%)

🟩🟩🟩🟩🟩🟩 🚀 Go-to-market/sales (26%)

🟨🟨🟨⬜️⬜️⬜️ 🧩 Product building (14%)

🟨⬜️⬜️⬜️⬜️⬜️ 🛠️ Tech/engineering (5%)

🟨🟨⬜️⬜️⬜️⬜️ 🎨 Design (12%)

🟨🟨🟨🟨⬜️⬜️ 🔥 Community/collaboration (19%)

Your 2 cents…

Yeh, this is true. Most founders have no idea where to begin or how. I’m sure VCs get countless non-viable outreaches. The industry should train this, which will save them time and up their quality.

Yeh, some ideas just need a lot of money to make it, particularly the ones that need a lot of marketing to hit critical mass.

Chatting with other founders really helps with this. Founders are often curious, business-minded people and probe where things don’t line up. We need more community in the startup space and it’s something we are working on….watch this space.

Powered by beehiiv

RoboCop? Well, it was only a matter of time… yes, a Slovenian startup just created the AI-powered PaintCam home security system with facial recognition and a built-in paintball launcher (plus max cringe video ad) — you know, so it can open fire on strangers.

In this Open Letter:

• Macro trend: Preparing for Africa’s looming VC boom.
• Takealot’s township takeover, Netflix subscriber jump & lekker local AI.
• Number science: More strategic pricing as an SA startup.
• What should SA do about taxis? The results are in.
• Free business tools? Share The Open Letter and get yours.

TRENDING NOW

Preparing For an African Funding Boom

2023 was a tough year for venture capital (VC) globally. 

Interest rate hikes and rising conflicts last year meant we went from $531.4 billion flowing to 52k VC deals in 2022 to just $344bn across 38k deals in 2023 – a sheer 43% drop.

So, naturally, Africa also saw a dip. Though not as sharply – our VC investment rates dropped by 32% only, from $5bn in 2022 to just $3.4bn in 2023. 

In fact, we’d venture to say there’s reason to be very optimistic about a future surge in African VC – sure, we’re a long way off from generating the US’s $149.9bn and India’s $11.4bn, but, remember, 10 years ago, VC funding didn’t even exist in Africa. 

In fact, if you take a longer view: Since 2020, the amount of funding raised by African startups increased by 76% – more than any other region in the world. 

So, what if last year’s downturn was just a speed bump towards further growth in Africa? 

It’s just the beginning

The African startup space is heating up, fuelled by stories such as:

• M-Pesa that launched in 2007 and went on to become a preferred payment method in Kenya.
• Global payments giant Stripe’s 2020 purchase of Nigerian fintech Paystack for $200m+
• Or even Nigerian e-commerce player Jumia’s 2019 listing on the New York Stock Exchange.

As global investors look for more savvy ventures to fund, now might be the best time to get into the African startup space – be it as a founder, investor or ecosystem player.

Good news for founders, but also for the ecosystem

The upside of increased funding is the whole industry stands to benefit. And some locals are getting in on the action early. 

Launch Africa, co-founded by South African Janade Du Plessis, is an early-stage VC firm with over 140 deals under its belt (9 in 2023 alone). Not bad for the early-stage investment space, which is dominated by foreign investors like Techstars and YC. 

They do pre-seed stage deals, typically between $200k and $300k across the continent. Some of their South African investments include Skrmiish, Carscan, Peach Payments, Happy Pay and Strove.

But just getting the ecosystem and its players ready for this rising tide is a major opportunity in itself…

‍Enabling founders for the game

Joining the VC space early in their careers, South Africans Luke Mostert and Karl Nchite saw firsthand just how isolated newcomers are in Africa – both in the startup and VC space.

And, as the demand for both founders and talent grew, CatalyzU was born. It equips, connects and even places startup talent across 18 different African countries by using the most powerful learning tool available: You learn from those who have done it in Africa before – and done it well.

And they have some top-tier programming:

• Their first (launched mid-2023) was a Venture Capital Fellowship featuring lecturers from top VC firms like Norrsken22 and Founders Factory Africa – equipping 88 participants with the skills to navigate the African VC landscape.
  
• And they just launched their “How to Startup” Fellowship in partnership with leading pan-African firm, Future Africa. This is a 7-week program that helps founders, aspiring founders, startup employees, and even corporate innovators to validate ideas, craft MVPs, navigate legal and financial principles, and strategically raise capital.

What they are doing well is bringing in the big guns to share their know-how. From Flutterware & Andela co-founder Iyinoluwa Aboyeji to DukaConnect co-founder and Future Africa, managing partner Mia von Koschitzky-Kimani to share some nuanced on-the-ground experience on building in Africa.

What’s more, the fellowship is just the start. All the graduates will join the CatalyzU alumni community where one will get direct access to over 60 African VCs.

With interest rates largely expected to drop in 2025, we expect some money to become available and large sums of that will hit the VC market. The ready founders will likely be in line for good growth funding. Founders get ready… and, as always, we’re watching this space.

PS. The “How To Startup” Fellowship kicks off in 3 weeks, so there’s still time to submit your application. Go check it out.

IN SHORT

💰Funding Ramp. Local AI-driven software solutions company, Spatialedge, has landed R60 million in funding from the Hlayisani Growth Fund to ramp up its R&D efforts and beef up its existing suite of AI-powered products.

💻 Climbing Subs. Streaming giant Netflix has seen a 16% increase in subscribers in Q1 of 2024. Apparently, this will be the last time it reports on subs as moving forward its focus will be on revenue and operating margin as its primary financial metrics.

🤖 Banking AI. FNB is dipping its toes into the AI pool by building a vector database to support generative artificial intelligence (AI) models. It also has plans to introduce GenAI-based agents to help answer various customer queries in future.

🏍️ Takealot Township Takeover. Fresh from our piece on how to do e-commerce to townships, local e-comm, Takealot, has planned to create 20’000 jobs in 20 Gauteng Townships via its Takealot Township Economy Initiative by 2028.

🏆 World Champs (again). We South Africans spend 56.8% of our waking hours glued to our screens each day. At 9 hours and 24 minutes, it’s more than anybody else in the world.

🥑 Bitcoin Halving. The much anticipated Bitcoin halving was completed recently and total miner revenue is currently about triple the pre-halving level. This could well be due to the Runes protocol which allows users to mint and etch tokens on the chain. Experts expect these transactions to make up 15% of fees earned by miners eventually.

BUILDER’S CORNER

How to Price Strategically in Startup

Taking a product to market requires precise pricing – enough to be sustainable and make a profit but also attractive/worthwhile for your consumer. Which means one thing: They get clear and apparent value from it.

SA founders from like Day 1…

Now many factors will affect your price – business model, how you unlock efficiency, what your market can and will put toward unlocking that value etc.

How you present it, is a pretty exciting field of study all on its own.

Here are some pricing strategies and psychology/neuroscience insights to inspire you…

Startup Pricing Strategies

1. Low entry for market penetration

Ah, the good old undercut: Come in at a lower price point than established competitors, offering the same or better value at a lower cost, to capture as much market share as possible. (And then raising prices later, meaning you sometimes run intentionally at a loss for a while.)

Works well: 

• When you have the marketing budget (funding)
• When you use tech to create efficiencies they can’t compete with, like Rain.

Surprisingly good for:

• Community-powered product-led growth projects like we described in this builder’s corner, i.e. Slack, which went viral cheaply and then raised prices once they had massive adoption.

2. Premium pricing

The exact opposite: Intentionally charging more to create the impression your product’s better. Super-tricky in the startup space but valuable if your product introduces an entirely new take on existing products – dressing up the veldskoen, for example.

Works well:

• When backed by superior tech/processes
• When you have luxury, high lifetime values per sale

Surprisingly good for:

• When your freemium offering so clearly showcases your product’s superiority adoption is a no-brainer (products like Hubspot and Semrush really are that good once you start using them.)

3. Maximised pricing

Similar, except this time you do extensive market research and peg your price at the maximum your market is willing to pay for it.

Works well:

• When it's a super niche space with little competition
• When you’re trying to establish yourself as a premium brand

4. Price skimming

You start at a high/competitive rate and then gradually lower the price over time – you know, like King Price.

Works well: 

• When you can use the pricing as “the reason” to buy from you (marketing)
• When you’re the first mover with this strategy in the space.

Bonus: Some Pricing Psychology For You

1. Charm pricing: Instead of R100, say R99.99 to capture a cognitive shopper’s attention (those comparing prices between brands). 

2. Prestige pricing: Instead of R99.99, say R100 to capture an emotive shopper’s attention (courses, self-development etc. where the consumer wants “the best”).

3. Greed pricing: Buy one get one free, get 25% off next purchase etc. – the freebie-on-purchase model tends to override logic and gamifies the experience.

4. Comparative pricing: Put two options next to each other at different prices – it shifts the purchase question from “Should I buy this” to “Which one do you want?” (easily the most effective and common on this list).

Got a startup hack or insights to share? Hit reply and we might feature you here, too.

Today’s Builder’s Corner was written by Elvorne Palmer from The Open Letter, who is an expert in SEO, content and audience development.

Connect with him on Linkedin here.

YOUR VOICE

We asked what SA should do about the minibus taxi industry, and most of us want to revive public transport…

🟨⬜️⬜️⬜️⬜️⬜️ 🪦 Let it die and let’s get something else. (12%)

🟨🟨⬜️⬜️⬜️⬜️ ✊ We need to save it! (16%)

🟩🟩🟩🟩🟩🟩 🚌 Just get public transport working. (38%)

🟨🟨🟨⬜️⬜️⬜️ 🗯 IDC and selfishly I’d say please no more taxis on the road. (18%)

🟨🟨⬜️⬜️⬜️⬜️ ⚖️ It needs greater regulation – how much Tax is SA missing out on? (16%)

Your 2 cents…

Better robots? We got all teary-eyed when, 48 hours ago, Boston Dynamics released the video retiring their beloved Atlas HD robot (just look how far it’s come!).

But that was only till we realised it was to make room for the all-new Atlas 001 — it looks like you should get ready to be served by some butler-bots.

In this Open Letter:

• Keep moving: Tech opportunities in SA’s R90bn taxi industry.
• WhatsAppGPT, pocket parties & Jozi’s new Uber competitor.
• Smart play: How to start building a tech product with no cash.
• Who should build SA’s 2M homes? The poll results are in.
• Share the Open Letter & get free business tools on us.

TRENDING NOW

Inside SA’s R90bn Taxi Industry

Inflation has been pummelling sectors across the board, but it's landed especially heavy punches on South Africa’s minibus taxis. And recent unbundling of Transaction Capital (who owns SA Taxi) to list WeBuyCars independently reminded us of this.

ICYMI: SA Taxi, former darling of SA’s minibus taxi industry,’ posted a staggering R3.7bn loss in 2023.

And it’s no surprise.

The problem is that minibus taxis are highly sensitive to rising inflation. It coincides with the rising cost of living, which means you need more salary for the two operators (the driver and the fee collector or gaatjie for us Cape Tonians), not to mention rising interest rates driving up instalments.

And the same inflationary pressures limit the price they can charge commuters.

Taxi Operators’ Math

The cost of running a taxi obviously differs from location to location, whether you operate a new vehicle or second-hand, whether the operator chooses to have insurance, etc. But some back-of-the-napkin math reveals the following:

If the breakeven fee is in fact R38’000 p/m when operating a relatively new vehicle, it means the taxi needs to bring in R1’900 per day minimum to break even. With 14 available seats and a price of R20 a trip, they need to do 7+ trips a day on their route.

That’s cutting it fine.

Don’t make it and the driver gets less or no salary and that’s likely why they speed and drive like maniacs. Not to mention the setup where the driver isn’t the owner — and the owners also want a margin.

Now with little room to increase trip prices, perhaps making the asset do more is a way to increase revenue and, in so doing, eliminate some of the risk.

Making more than just trips 

Businesses have been waking up to the R425bn+ economy happening in townships but major challenges remain. For one, how to fulfil e-commerce in areas that are lesser known and can sometimes be dangerous.

Taxis generally know the areas they operate in well and using idle time (after their morning trips and before their afternoon trips), they can be used to deliver parcels and other items.

And that’s what TaxiConnect is doing. It’s a platform that connects e-commerce with its customers in the township using, among other types of transport, minibus taxis.

And with rumours of pilot projects with some big retailers, there’s a chance that this could very well offer a lifeline to minibus taxi operators struggling to make ends meet, all while opening the township economy to e-commerce and big retail.

Exciting times all around. We’re watching this space.

IN SHORT

🟣 Purple Turns Green. Purple Group, the owner of popular online trading platform, EasyEquities, has released results sporting a profit after tax of R11.8 million, representing an increase of 171.3% compared to the loss of R16.5 million the previous year. Looks like the gamble to switch business models we told you about last year has paid off.

🤖 WhatsAppGPT. WhatsApp has launched Meta AI a new feature that integrates AI directly into WhatsApp that you can engage with on a question-answer basis like Gemini or ChatGPT, and just like you would message contacts. Although not available in SA yet, it’s planned to roll out soon.

🚙 New Jozi Rides. SA has a new e-hailing service, Shesha, which offers partner drivers an opportunity to own a stake in the company. Currently only available in Gauteng and its app on Google’s Play store, there are plans to roll out an iOS app and expand its offering to other provinces in future.

📱Pocket House Party. There’s (yet another) hot, new app — Airchat. The invite-only app by an Angel List co-creator and Tinder’s former CPO, looks to be a combo of voice notes and Twitter, and has already been downloaded 30’000 times in the last month.

🐢 Slow and Steady. While talks in the Canal+/MultiChoice deal seem to be moving along at a snail's pace, Canal+ has bought another 3.5+ million shares (for less than the R125.00 per share offer on the table), passing the 40% shareholding mark.

🧟‍♂️ Terror in SA? The United Kingdom has issued a terrorism alert for South Africa warning that “lone actors inspired by terrorist groups, including Daesh (ISIS) could target public spaces and places visited by locals and foreigners”. Well, we definitely hope not.

BUILDER’S CORNER

Our weekly podcast is hitting the shelves slightly later than normal this week (life happened hard this week), so we are doing another Builder’s Corner.

Keep an eye out on our YouTube channel or Podcast page for our latest episode.

How To Start When You Have Little Or No Money

Let’s face it, most who want to start a business in SA simply don’t have the capital or – worse yet – are not connected enough to do so.

Now, there are many business types and approaches you could take to overcome this, but here’s one that has worked for many where your end goal is to create a Software as a Service (SaaS) product.

4 Steps to Start Up, Low Cost

1. Sell a service first

With no product (yet), the most pressing thing is to get some money flowing in. And the easiest way to do this is to sell your time and expertise to a company – as a contractor (not employee), providing the service that your SaaS product will eventually perform (accounting, job management etc.).

This will bring in some income but also help you get deep knowledge about the problems your SaaS product wants to solve and the customers you’ll one day sell it to.

Not to mention it’s a paying client with whom you can build a relationship and a playground where you can start implementing some tech to see how it works.

2. Automate parts of that service

Now that you’re solving some of the problems yourself, start identifying where tech can automate some of the pains experienced by the various stakeholders in the company. 

You can even experiment using low-code and no-code solutions such as Airtable, Notion, Zapier, the Google Suite and comms tools such as Slack, WhatsApp and email – to get a feel for how this could work and give you a solid idea of what to build.

3. Package it as a product and license

Take all your learnings from this, develop it into a product concept and engage your client as the first customer. Your objective here should be to get buy-in from them, and a commitment to use the product.

While the client keeps paying you for your time, consider offering the tech to them for free for a period (say 12 months). Just make sure you keep the IP (rights) to the product you build: just get that down on paper or email as proof.

If you can pull that off, you’ve got a deep understanding of what’s needed, a first iteration (albeit hacked together using no-code) and buy-in from your first trial customer, you’ve overcome a large part of the risk in launching.

Now get to work to either build it (learn to code) or find a developer that wants to partner on it. 

4. Engage clients with similar profiles and/or problems

Now that you have a first version, use the case study of your first client to engage people with similar problems. The case study and demo will go a long way to develop trust and give you a shot at landing that first SaaS customer.

Be patient, though, SaaS models take a very long time to be profitable, and you will likely have to raise funds at this point or keep going with the consulting work until your customer base has scaled enough.

Got a startup hack or expert knowledge to share? Hit reply and we might feature you here, too.

Today’s Builder’s Corner was written by Renier Kriel from The Open Letter who is an expert in SA startup strategy & growth.

Connect with him on Linkedin here.

YOUR VOICE

We asked where the 2 million homes SA needs to build should come from, and most want it for the private sector…

🟩🟩🟩🟩⬜️⬜️ 🤑 Yes, let us in the private sector build it. (26%)

🟩🟩🟩⬜️⬜️⬜️ 🙅‍♂️ Nah, government must deliver on its own promises. (20%)

🟩🟩⬜️⬜️⬜️⬜️ 👌 We’re doing just fine at the current rate. (14%)

🟩🟩⬜️⬜️⬜️⬜️ ⚖️ We should stop building houses until everyone pays tax. (16%)

🟩⬜️⬜️⬜️⬜️⬜️ 🏕️ We should go back to nature and live off the land. (10%)

🟩🟩⬜️⬜️⬜️⬜️ None of the above. (14%)

Your 2 cents…

Yep practical, actionable plans are the way to go! Remember when we wrote about SA’s real biggest needs?

Getting the economy going is #1 on our Christmas wish list. We have been flatlining for years!

Yeh good point Samantha. Kind of like how education works, there are some government schools and some private ones.

Looks like the cake could be a lie after all. The creators of Half-Life and Portal have launched a Neuralink competitor. Yes, Starfish human-computer interfaces is the brainchild of Gabe Newell, the founder of gaming companies like Valve and Steam.

In this Open Letter:

• Big moves: 2 Million opportunities in affordable housing.
• Zim kicks Starlink, SA’s most valued brands & working smarter.
• Savvy start: How to nail early-stage marketing and growth.
• Are companies like Temu good for SA? The results are in.
• Want some free stuff, share The Open Letter.

TRENDING NOW

Funding 12.5M South Africans’s Homes

In South Africa, an estimated 2 million households live in informal dwellings. That’s roughly 12.5 million people. 

And, whilst the government has made progress in building roughly 5 million houses since 1994, the number of informal housing (or shacks) has just grown over the years (the latest census shows a decrease but with a major counting shortfall, story for another day). 

The reality is that government will likely never be able to meet the demand. And where that happens, there is always a chance for the private sector to capitalise (think private schools, private healthcare etc). 

But it’s tricky – affordability is why this never really took off in the first place.

The cost to build a house

The Centre for Affordable Housing Finance Africa’s 2023 yearbook estimates that the cheapest price for a newly built house is R655k. Worse still, only 32.42% of urban-dwelling South Africans can afford such a house with traditional means of finance.

A 20-year loan for R655k at 11.75% interest would set you back roughly R7’098 per month. Hardly affordable for even a family of two incomes on minimum wage (roughly R8’800 combined). 

Big problem. Big opportunity. And traditional means and ideas simply won’t suffice. 

Some progress

In a previous Open Letter, we covered how backyard dwelling is a booming industry in the township economy, generating an estimated R20 billion per year.

And, in identifying that this could be a step in the right direction to solve the housing crisis, the City of Cape Town launched an initiative some time ago to finance some of the costs associated with setting up such a backyard dwelling. Creating more housing opportunities, while helping the owner earn from it.

Along the same thinking, local startup Bitprop helps property owners build backyard dwellings. Basically, if your application is successful, for 10 years, 85% of the rent goes to Bitprop and 15% to the owner. Bitprop provides maintenance, insurance and guidance; and after 10 years, the owner gets the full rental per month and owns the building. 

Up to 2024, they have now constructed 372 flats, increasing property value on average by 209% and boosting monthly income per participant on average by 63%.

The bigger game

Interestingly, one of the co-founders of Bitprop, Glen Jordan, left to set his sights on a more ambitious cause, to solve the housing crisis across Africa where there is a 50m shortage.

Empowa is a platform that aims to enable the building of low-cost eco-friendly homes with local partners across Africa. They do so by:

• Raising investment from accredited investors.
• A chosen local property developer provides additional collateral to the loan issuer in the form of buying EMP tokens on an open market (or rents it from an online community) and locking it in a smart contract for the duration of the project (a blockchain solution plays a key role here).
• A local partner issues the new homes out on a rent-to-own model, allowing additional rights on a default but also making the repayment more affordable.
• A property payment application called Empowa Pay digitises tenant and service provider payments in real-time on the blockchain to provide a level of transparency and trust for both investors and the community funding these projects through capital or the provision of collateral.

It’s probably a long game to get enough data to understand how to reduce risk sufficiently to do this at scale, not to mention this is quite an ambitious project. But it’s exciting, nonetheless, to see startups tackling one of the biggest, most complicated challenges on the continent. We’re watching this space.

‍

‍

IN SHORT

🚀 EdTech Accelerated. Injini has announced its second cohort of 12 growth-stage EdTech companies to take part in a 6-month Mastercard Foundation EdTech Fellowship.

🚙 Electric Layoffs. Tesla announced yesterday that they will be cutting their global workforce by 10% effecting some 15’000 employees

🛰️ Cancelled Starlink. Zimbabwe’s Posts and Telecommunications Regulatory Authority has asked Starlink to disable its services in Zimbabwe until it has submitted a formal application to do so.

💰 MVBs. SA Telecom’s MTN and Vodacom, as well as Standard Bank, have cracked the Top 3 on SA’s most valuable brands list, with Nando’s making the list for the first time (in 4th), and Shoprite and MultiChoice rounding out the Top 10.

🏖️ Less is More. Turns out South Africans are doing less for more. The South African Reserve Bank’s (SARB) Quarterly Bulletin for Q1 2024 has revealed that while SA wages continue to rise, productivity is stagnating.

BUILDER’S CORNER

How to Market Your Early-Stage Startup

When you start a startup, the amount of effort you need to put into marketing to get any kind of result is enormous. This means most founders end up wasting a lot of time or – worse yet – not attempting anything.

So how do you make sure you do enough but not too much in the early days?

Smart Early-Days Marketing

1. People eat with their eyes: Impress them

This was one of the standout insights for me in a podcast we did with marketing expert, Dave Duarte. If something doesn’t look presentable and finished, people are less likely to give it a shot. 

So get the basics in place like a quality website, look and online presence. And this doesn’t have to cost a fortune, use templates from website builders such as Squarespace and Webflow to make you look super slick and professional.

We saw this with The Open Letter; something simple was OK for proof of concept, but as soon as we had validation, doubling down on a better-crafted website, made it easier to get things we wanted to do done.

2. Put in the effort 

Some people are natural marketers and promoters, others not so much.

Either way, one of a founder’s key responsibilities is to ensure the survival and growth of your organisation. Which inevitably means learning how to market or promote yourself and your business (and you won’t regret it).

Marketing and promoting your product or service itself gives you a lot of feedback that, importantly, makes you think critically about what you’re doing. Getting you way more value-focused on product development.

It also helps to get a team or a consultant in the early stages that can help you avoid some obvious expensive mistakes. Elvorne and I do this for a few startups, so simply reply to this email if you need help here.

3. Try things to get data points

If you’re B2C, paid media can be a great source of leads (if done right). Start early and learn some lessons. How much does a conversion cost? That’s a stake in the ground for you to work on either getting other channels at a cheaper cost, improving performance or figuring out how to max income per conversion to justify the spend. 

Similarly in B2B, data points are great for understanding the process and how to optimise your conversion funnel. Measure how long it takes to move a client from first engagement to closing them, how many times you engaged them in that journey and how many other team members were involved in the journey. Then use that data to craft your engagement and marketing strategy. Try to get each one through the required amount of engagements before closing into a sequence of events that will result in a shorter life cycle.

In both B2C and B2B, there are hacks and creative tactics you can employ to get better insights. And it's hard to say exactly what these could be for you – the important thing is to start trying so that you can learn.

4. Don’t bite off more than you can chew

Nothing builds a brand like consistency. Whatever you attempt to do, make sure you’re able to sustain it – most things don’t really yield results within even 3 months (when most people give up), so plan for 12 months or more. 

Rather start by doing less in a way that you can keep it going for a very long time. And, in time, people will notice and say: “This person has been talking about this thing for a very long time, let me check it out.”

Today’s Builder’s Corner was written by Renier Kriel from The Open Letter who is an expert in SA startup strategy & growth.

Connect with him on Linkedin here.

YOUR VOICE

We asked you if Temu is good for South Africa, and it’s a pretty equal spread but most are concerned…

🟩🟩🟩⬜️⬜️⬜️ 🥱 IDC. (20%)

🟩🟩🟩⬜️⬜️⬜️ 🤼 Yeah, brings competition, which is good. (19%)

🟩🟩🟩⬜️⬜️⬜️ 🎲 Good for me, bad for local companies. (20%)

🟩🟩⬜️⬜️⬜️⬜️ 😞 Gonna kill local businesses. (15%)

🟩🟩🟩🟩⬜️⬜️ 🚮 The junk they sell will destroy the earth. (26%)

Your 2 cents…

We love Braai Broeke Luke! (if you don’t know what we are talking about, check them out here. )

Agree Chris. This will be the test to see if that generation really cares about sustainability. Interestingly, Temu targeted the USA first and only slowly moved into Europe. Perhaps for this exact reason.

FOR THE MEMES

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Sneaky AIs? If you ever felt like ChatGPT or Gemini are sometimes just acting dumb, you’re not crazy — a ground-breaking new study just found that AIs are 100% capable of acting less intelligent than they are, on purpose and of their own volition.

In this Open Letter:

• Made in China: A masterclass in retail gamification.
• Cape Town E-buses, SA’s latest FSP & more techpreneur funding.
• The scope: How to get growing in EdTech in Africa.
• Poll results: This is how you’d save SA education.
• Free stuff: Share The Open Letter and get you some.

TRENDING NOW

Inside The Retail Game

If you spent any time on the net recently, chances are you’ve seen a Temu ad (ok, maybe quite a few). 

Temu is a direct-from-China-to-your-door e-commerce solution similar to Shein, and it’s been aggressively marketing in South Africa. 

(It’s a marketplace, if you must know, launched in September 2022 by a Chinese group called PDD Holdings, which’s mainly an agriculture player in China…? – yeh, and they’ve been in and out of court with Shein over mutual lawsuits for most of 2023.)

Either way, Temu’s app is now #1 on both the Google Play Store and Apple App Store in SA – so, needless to say, South Africans have been checking it out. 

Not to mention considering the potential impact of these Chinese players on various local industries – including SA’s R1.6 trillion retail sector.

Cut out the middleman and shorten the supply chain. These are stock-standard business tactics to cut costs and increase margins. And, in Temu’s case, they’re cutting out everyone from local fashion retailers to the “China Town” malls by selling directly to consumers.

The upside for them? Well, clothing markups are anything from 80% (in stores like PEP) to as high as 400% for higher-end fashion retail. Obviously, in brick-and-mortar, a lot of this gross profit goes towards rent, staff and logistics, so net profit margins wind up being small (up to 5%). 

But avoid most of those costs with an e-commerce solution, and there’s a margin to be made. That is if you can lower the cost of repeat business and keep them buying — the ultimate challenge in e-commerce.

See without a physical retail presence, e-commerce doesn’t have the luxury of passing foot traffic to stay top of mind — you need expensive online marketing to re-engage that customer. Probably one of the reasons why Amazon invested in a Netflix-like TV service called Amazon Prime — watch your fave TV shows on Prime every night, chances are Amazon is top of mind when you buy.

But Temu is taking a different approach to solve this issue.

There’s more to this than e-commerce

To see what the hype is about and why their ads are everywhere, we gave Temu a spin and got a feel for how they operate… 

Step 1 is to get you in, and they do so by spending a ridiculous amount on marketing. In the US, they spent $3 billion on digital marketing last year, which is equivalent to the market cap of South African retailer Woolworths. What’s more, Goldman Sachs estimates that they are losing $7 per order due to marketing costs and markdowns. 

Step 2: Once you’re in, the whole thing turns into a game. Countdown timers (“check out in 10 minutes to receive a box with gifts”), special timed discounts on certain items, basically non-stop promotions and prompts. Essentially, Temu is designed to give you a dopamine hit from acting on the casino-like prompts and interactions. It’s designed to make you feel like you won when you find something cheap or unlock a new voucher, which then, in turn, makes the arrival time and quality of the product secondary.

They even “short” their delivery date, promising you a voucher if it takes longer than 2 weeks to arrive. Which almost makes you want it to be late, you know, so you can get that sweet-sweet voucher.

The whole experience is a masterclass in behavioural design and game theory. 

In fact, once you’ve used Temu, it's hard to pin it against a traditional e-commerce player like Takealot. It feels more like you’re playing Candy Crush or something similar.

Will this kill the local market?

Temu is backing its gamification strategy to keep you locked in and buying – betting on that $7 loss on your first order turning green once they successfully suck you in and get you playing regularly. And that obviously appeals to a specific type of buyer.

But it will take away spending power, and we suspect that retailers that source from China and effectively act as distribution mechanisms for these items (be it clothing at popular retail chains or electronics at the local China mall) will have a hard time competing on price.

The best way to fight off this multinational attack is through a brand. In the last few years, we’ve seen a rise in local clothing brands that have established themselves and grown to become household names. 

• Bathu makes locally inspired sneakers and has already opened 31 branded stores across South Africa.
• Freedom of Movement started out making leather products including the South African classic “Vellies” and has since grown to offer a range of clothing, shoes and bags through their online and 20 retail stores across SA.
• Burnt Studios makes premium training clothes specifically for South African women and has become a go-to choice for fitness influencers with a bustling online store and 5 retail stores.

Whilst sourcing from overseas (likely from China) is still part of these local brands’ strategies, they can differentiate in style, distribution and what they stand for, enabling decent margins and the ability to build a thriving business.

It’s too early to tell how hyper-gamified players like Temu’s will impact the local market. But it’s good to take note and have some insights into how they operate. We’re watching this space.

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IN SHORT

🎓 Graduate Funding. SA’s Department of Science and Innovation (DSI) in collaboration with the United Nations Development Programme (UNDP) has launched the Higher Education Innovation Fund to help newly graduated innovators and tech entrepreneurs build and launch their products.

🌝 Luno License. South Africa’s oldest crypto asset service provider, Luno, has secured a license from the FCSA to operate as a financial service provider, making it the first in SA to do so — paving the way for them to launch a whole new range of services and products into the market.

⚡️ Cape Electro. Cape Town’s MyCiTi bus service is taking a second bite at the zero-emission E-bus play with the Cape Town council giving the Urban Mobility Directorate the green light to proceed with adopting alternate energy buses as part of MyCiTi Phase 2A.

🤐 Unmuted Politicians. In a bid to prevent Netflix from making another documentary about them, Meta limited political content on its platforms. Hundreds of creators and political pundits have hit back with an open letter demanding Instagram make the political content limit an opt-in feature, rather than the default.

📈 Over Tencents. TikTok’s owner ByteDance saw its profits surge by around 60% last year, making it bigger than its online Chinese counterparts Tencent Holdings and the Alibaba Group. This is despite coming under pressure to sell off its US-held assets or face a ban in the US.

HOW WOULD YOU BUILD IT?

How to Get Growing in Africa EdTech

If you’re excited about things like ECD startup opportunities and using AI in SA schools etc., then this week’s podcast is for you. We sat down with Krista Davidson, Executive Director of Injini, Africa’s first specialised African EdTech accelerator and Think Tank. And with over 7 years of supporting thousands of African tech innovators in education, she has some remarkable insights into what it takes to succeed in this space.

Catch the highlights

1. The biggest opportunities lie in educator support

As Krista mentions here, tech is perfectly positioned to help lessen the burden on the teacher, so that they can spend more one-on-one time with learners, understand where there are gaps in a child’s understanding and have the time and ability to help them catch up.

An important point, since EdTech in South Africa is a very promising but tough space. Our ICT regulation hasn’t been properly updated since 2014, sales cycles to government (probably your biggest client) are lengthy and getting funding is competitive, so you want to be sure you’re building to solve the right problems.

2. SA startups are doing amazing things in this space

You might remember our recent podcast on AI in EdTech with Mindjoy, well Krista mentions here some exciting things are coming out of SA already. Trackosaurus, for example, uses gamification to track developmental milestones. Grow ECD and Play Sense, whom we’ve mentioned before, are working to help formalise the ECD sector by upskilling creche owners etc.

Digify Africa is another interesting one, using WhatsApp as a delivery model for skills development.

3. Evidence-based building is paramount

A key problem in Africa is our lack of openly available and transparent research. As Krista says here, when Injini started there was so little actual African information available, that they had to evolve into a think tank to generate some real data.

It’s key to build, especially something as fundamental as educational products, on actual data – i.e. knowing how people learn. So probably worthwhile connecting with people like Krista if you’re looking into this space.

You can also grab the Spotify and Apple Podcast links on our website here.

YOUR VOICE

We asked how you’d save SA's education system, and nearly half would privatise it…

🟩🟩🟩🟩🟩⬜️ 💰 Privatise it (49%)

⬜️⬜️⬜️⬜️⬜️⬜️ 📈 Raise taxes (0%)

🟩⬜️⬜️⬜️⬜️⬜️ 🦁 Outsource it to Singapore (9%)

🟩⬜️⬜️⬜️⬜️⬜️ 🚢 Just step back, home school and let it burn (9%)

🟩⬜️⬜️⬜️⬜️⬜️ 🤞 Just give it a few more decades, it’ll work out in the end (8%)

🟩🟩🟩⬜️⬜️⬜️ None of the above (25%)

Your 2 cents…

Nice one — we’re checking out Smart Start…

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Time to play? Google’s DeepMind has revealed the latest in AI-gen tech: Genie, a tool that will let you generate games from a single image. Still a ways off from being Sora-for-video-games, but looks like a first step in that direction.

In this Open Letter:

• Early birds: Opportunities in SA’s Early Childhood Development.
• Elon’s Robotaxi, Eskom’s battery back-up & Moove’s Uber to Europe.
• Fight the churn: How to retain more with customer success strategies.
• Your go-to source of daily/weekly news: The results are in.
• Err’body likes free stuff: Share The Open Letter and get you some.

TRENDING NOW

Unlocking a Better Future for 7M SA Kids

Early Childhood Development (ECD) is foundational education focussed on preparing 0–6-year-olds for primary school. And if you thought SA’s school system needs some TLC, ECD is screaming for a lifeline.

In June 2023, the Department of Basic Education presented a report on the shift of the ECD function from the Department of Social Development to Education. The report revealed some dismal statistics:

• 1.3M SA children aged 3–5 are NOT enrolled in any early learning programmes whatsoever.
• There’s no data on approximately 3.5 million children aged 0–2 in SA. 

What’s more, only 45% of SA’s kids inside early learning programmes are meeting the developmental milestones as expected. Uh-oh 😬.

Why ECD matters

In the first few years of a child’s life, the brain forms more than 1 million neural connections per second – and it happens only then, never again.

And the clues that a lot of SA’s ECD-aged kids are missing something are visible in our primary school pupils’ performance:

• 81% of South African Grade 4 learners are struggling to read for comprehension at age 10.
• SA had the third-lowest score out of the 64 countries in a recent study.

One of SA’s largest corporate ECD programmes, The Unlimited Child says that, currently, some 64% of kids who start Grade 1 are unlikely to ever finish school – sheez! And, for some insights on the reasons why, check out their partners, The LEGO Foundation’s research and resources. 

What are the pains and opportunities?

Currently close to all ECD centres in SA charge fees, meaning it's mainly a private sector activity. The most recent census found that only a third (34%) of ECD-aged kids are enrolled in a programme, mainly due to parents not wanting to pay the fees.

And it’s a big market: the 2022 census showed nearly 11 million SA kids were between the ages of 0 and 9. But ECD age is only up to 6, so for a lack of data, we can guess that there are roughly 1.22 million kids per year or ±7.33 million kids aged under 6. Almost 12% of the population!

What’s not so visible in the data is that the parents who don’t enrol their kids into ECD programmes don't just leave them at home; there are numerous unregistered and unlicensed “daycare” services across SA’s neighbourhoods – apparently, unregistered daycares outnumber registered ones in the Western Cape.

This tells us 2 things:

1. It’s not that parents can’t afford to spend at all, they just want a cheaper/better option.
2. You don’t have to reinvent the wheel, just help those unregistered centres become legal and you’ll be helping create jobs and new businesses, too!

Local Plays in the ECD Game

Grow ECD is an NPO early-learning social enterprise that helps equip prospective ECD businesses with the resources needed to provide 5-star early learning for every child, including a free ECD mobile app, ECD Business Accelerator Training Programme and ECD Small Business Programme, they are doing great work in equipping ECD centres to be better.

Play Sense is an ECD startup that helps people establish micro playschools co-founded by entrepreneur Meg Faure. With the belief that ECD is best done in small groups, they offer curriculum, training and management to allow adults to set up and run a micro-playschool in their homes. And it's empowering – to date, they’ve helped establish 56 woman-led businesses and more than 1’150 kids currently participate.

Homeschooling? South African sisters Christelle and Stefanie started Creative Crafting Club, an online platform that helps adults set up and run arts & crafts clubs in their communities. With a variety of resources needed to run your own club, it’s helped over 10’000 people from more than 70 countries start and grow clubs with a monthly subscription income. 

Yes, ECD is one of those tough ones – sorely needed but with affordability as a chief concern. However, with such a big need and parents’ growing awareness of having to better prepare children for success, there could be some golden opportunities here. We’re watching this space.

IN SHORT

🛒 Shoprite’s VC Fund. Five leading global grocery retailers, including the Shoprite Group, have started a VC fund, W23 Global to invest in innovative start-ups and scale-ups that use tech to enhance customer experiences, transform the grocery value chain and address sustainability challenges.

🤖 Elon’s Robotaxi. Elon Musk has said that he’ll unveil the Tesla Robotaxi on the 8th of August this year, amidst reports that Tesla’s abandoning its plans to build a lower-cost EV.

💰 Empowering Malls. Local proptech RE-TEC Solutions which has a platform that streamlines processes and connectivity between mall owners and tenants has received a strategic investment from REdimension Real Estate Technology and Sustainability Fund, a fund advised by local proptech investment firm REdimension Capital.

🌐 SITA’s Broadband. South Africa’s State IT Agency has announced its renewed plans to implement an R6 billion broadband project to reduce the cost and duplication of connectivity infrastructure across all government levels. Timelines TBC.

🔋 Eskom’s Battery Back-up. The largest battery energy storage in Africa has just won preferred bidder status under a government procurement programme. The Red Sands project is a 153MW/612MWh standalone battery energy storage system situated in the Northern Cape.

🚗 Mooving Overseas. Nigerian Uber vehicle financer, Moove, says rising transport costs make it too hard to become profitable in Africa, and investors (like Uber) are supporting it to look for profitability in places like Europe and the UAE instead.

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BUILDER’S CORNER

How to Retain Customers with the Customer Sucess Model

OK, you’ve got a product, some adoption and the numbers are looking good until… CHURN she goes.

Now, I don’t use the C-word very often, because in startup, it's just a fact of life – there are seasons to everything, people grow, develop and eventually move on from basically everything at some point. But, still, there has to be a better way to retain more.

And then it hit me… Customer Service.

See, normally, customer support is a corporate exercise everyone hates – the business clearly begrudges the fact they have to offer support and the poor customer who has to try and get answers from someone who doesn’t really care.

But then I discovered the concept of Customer Success, from Nick Mehta and Dan Steinman’s book (which you can buy on Takealot), and it could be quite revolutionary.

The concept is simple: Instead of viewing customer support as a grudge service, what if you use it as an extension of your retention strategy? Like so:

• Don’t wait for users to contact you
• Actively contact them 
• And ask if they’ve achieved their goals with your product
• If not, you help them do it. Success!

It’s basically an extension of customer interviews. And what better way to ensure you keep customers than by helping each individual unlock value with your product?

OK, this probably doesn’t scale well in B2C, but if you have a high LTV or perhaps even B2B, it could work quite well. Let’s have a look…

4 Ways to Implement the Customer Success Model in Your Startup

1. Track Customer Journeys

Start with your product’s user journeys and use your analytics to identify which new users have or haven’t unlocked value with your product (yet). If you have 10 new users today but only 5 of them have actually achieved the first bit of delight with your product, this allows you to actively go and engage the laggers – find out if they’re struggling with your UI or why they haven’t used the app yet, etc.

2. Create a Proactive Engagement Strategy 

This is the tough-but-necessary part. If a user comes in and doesn’t reach a moment of delight, you have very little time to re-engage them. 

In a perfect world, you’d have an alarm go off and then you jump on a call with the person and straight-up ask them: “I see you haven’t done XYZ on our app yet; I’m the founder, can I help you get it done?” But outside of B2B, where you maybe have fewer high-paying customers, that doesn’t scale.

So it’s probably worthwhile developing something scalable that can proactively engage a lagging user and then help them get some delight out of your product. Maybe that’s where an AI chat tool can help, or some form of automated outreach that links to resources, if you can create some that can actually guide users to achieving their goals simply and effectively.

3. Establish a Feedback Loop

Just because you’re proactively reaching out, doesn’t mean you can’t have passive support. Still use your normal surveys, feedback forms and such to gather continual feedback – if only to train your proactive engagement system.

4. Build a Company-Wide Customer Success Culture

Passive customer support is often so bad purely because the person offering the support doesn’t know why they are doing it. (At least that’s what I tell myself.) So, making the process of helping every customer achieve success with your product part of your company’s DNA makes sense.

You can focus on only hiring people who accept and live out that ethos, for example, do all your company training around customer success and maybe even base your incentives on how many unsure users each team member helped turn into a successful user.

Got a startup hack or tips to share? Hit reply and let us know — you could be featured here next.

Today’s Builder’s Corner was written by Elvorne Palmer from The Open Letter, who is an expert in SEO, content and audience development.

Connect with him on Linkedin here.

YOUR VOICE

We asked about your go-to news read, and though the News24s and Daily Mavericks win out, it’s not by much — The Open Letter’s right up there with the best (where it belongs)…

🟩🟩🟩🟩🟩⬜️ 🗞️ News24 / IOL / Daily Maverick (38%)

🟩🟩⬜️⬜️⬜️⬜️ 💻 BusinessTech / MyBroadband (16%)

🟩⬜️⬜️⬜️⬜️⬜️ 💑 Social Media (11%)

⬜️⬜️⬜️⬜️⬜️⬜️ 🍇 The Grapevine (0%)

🟩🟩🟩🟩⬜️⬜️ ✉️ I only read The Open Letter (24%)

🟩⬜️⬜️⬜️⬜️⬜️ 😎 All of the above (11%)

Your 2 cents…

FOR THE MEMES

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